It’s estimated that businesses today collectively lose $62 billion per year due to poor customer service.1 So what factors account for this massive annual revenue loss? • High agent turnover rates and slow ramp-up times • Time-consuming sharing of information • Inability to access needed experts, reducing first-contact resolution

It’s difficult to find consumers who thoroughly enjoy today’s contact center experience. No one is thrilled with the automated attendant greeting, an unintelligent voice system, or the incredibly cumbersome means required to talk to another human being.

Modern businesses are increasingly concerned about comprehensive security, as threats continue to grow. Employees are more mobile and using differentiated services, requiring in-depth security at all levels. Coupled with the major shift of enterprise adoption in global cloud solutions, the pressure and responsibility of protecting corporate data has subsequently increased. The cloud workplace offers a powerful, flexible, and reliable platform […]

Cloud-based communications solutions offer obvious benefits over traditional on-premises PBX systems, including peace of mind, unsurpassed scalability, and overall cost effectiveness. But while cloud technologies can drastically reduce management and implementation complexity, the transition from legacy PBX solutions to cloud-based solutions can still involve unforeseen complications and challenges. The secret to a successful deployment is a well-planned implementation aligned with […]

Businesses are rapidly moving to the cloud for their communications and collaboration needs, especially when they want to deliver a consistent set of services to staff anywhere in the world without the hassles of maintaining a PBX of their own. Unified Communications as a Service (UCaaS) strives to meet business needs for features and performance, but achieving a successful rollout […]

When assessing the future of your business communications, making the decision to stick with an on-premises phone system versus moving your communications to the cloud can be a complex process. Of course, the overall benefits of switching to a cloud phone system, let alone one simple integrated and unified communications solution, clearly outweigh the benefits of managing a legacy phone […]

With the rapid adoption of internet and cloud-based apps, and the increasing bandwidth needed to run graphic-intense files, reliable branch connections are more critical than ever. Citrix SD-WAN, formerly known as NetScaler SD-WAN, has helped many enterprise-level organizations deliver secure, reliable, and uninterrupted connectivity, and it can help yours do the same. Download our e-book, “Enabling a distributed workforce with […]

Citrix has partnered with Microsoft to redefine the way you deliver Office 365 — in your secure digital workspace — with improved connectivity, simplified deployment, and reduced complexities associated with managing scale. Download our latest guide to learn how Citrix SD-WAN can improve performance and reduce latency for O365 traffic by as much as 94%. With Citrix SD-WAN you can […]