In fact, 80% of customers now view customer experience as being of equal importance to the products the company sells.1 With the importance of customer retention, it’s also worth noting that 91% of customers are likely to make repeat purchases with a company that provides positive experiences. When it comes to ROI and profitability, customer-centric companies are 60% more profitable […]

Find out how these six organizations built stronger customer relationships from one deeply-integrated, unified communications and customer service platform.

Cloud technologies, and cloud telephony specifically, have matured greatly—richer functionalities, stronger security, better uptime, and enhancements to user experiences. The result is a market in transition, with businesses moving from data centers to the cloud at a rapid pace. But despite the meteoric rise, the truth is that the majority of enterprise communications today remain on-premises. Large companies have unique […]

In the ever-changing landscape where technology and business intersect, the CIO is no longer just a guardian of information systems, but a catalyst for innovation and a strategist shaping their enterprise. Their responsibilities now extend to orchestrating digital ecosystems, fortifying cybersecurity, and integrating emerging technologies like AI and blockchain into business operations. Balancing the need for innovation with operational stability […]

As millions of people realized they could leverage GenAI to address business challenges and increase productivity, a sea of change was triggered. However, it’s becoming difficult for organizations to keep up, especially with the constraints this new technology brings. Businesses are challenged with addressing skills gaps and determining profitable use cases for their businesses that work. To remain competitive, enterprises […]

Now is the time to fortify your AI ambition and build real solutions for everyday problems to drive efficiency and competitive differentiation. This guide delves into Generative AI’s diverse applications, necessary resources, and the strategic considerations that CIOs must weigh for successful implementation. Whether you’re piloting projects, optimizing workflows, or envisioning a transformative roadmap, this will guide your organization towards […]

What’s the best way to stop a cyberattack from turning into a full breach? Prepare in advance. Often, after an organization experiences a breach, they’ll realize they could have avoided a lot of cost, pain, and disruption if they had an incident response plan in place. This incident response guide will help you to:• Gain a deep understanding of incident […]

Looking for best practices and recommendations that you can add to your security strategy? This guide provides actionable insights that you can employ to strengthen your security based on an analysis of 232 major cyber incidents remediated by Sophos X-Ops incident responders, revealing: • The one security essential that many breached organizations didn’t do• Sneaky approaches that attackers deploy to […]