There’s no customer experience without artificial intelligence (AI). Join us to watch Zendesk CTO Adrian McDermott lead us in an engaging presentation focused on AI’s next frontier. its impact to CX, and how to stay on the cutting-edge of your customer experience.

The biggest players in the digital world, such as Apple, Amazon, and Netflix, to name a few, stay on top of their game due to continuous innovation. A significant part of their success is how they leverage technology to consistently improve their business and satisfy their customers. Digital transformation, particularly in payroll, is key to gaining and maintaining your organization’s […]

No one HRIS solution is the same as another. And unfortunately, sometimes they can be more of a burden than they are helpful. Whether it’s poor user experience (UX) or no support from your vendor it can be frustrating to not get what you were expecting. These burdens translate to frustrated employees and wasted time and resources. Next time you’re […]

Slow, outdated technology can have a serious impact on your employees’ productivity and efficiency. Even worse, it can cause morale and engagement to plummet. Did you know that employee disengagement costs the overall US economy as much as $350 billion every year — translating to individual companies losing at least $2,246 per disengaged employee per year? Unfortunately, many organizations continuously […]

UKG’s Life-work Technology approach to Human Capital Management (HCM) software is passionately focused on helping every organization in every industry unlock the power of their workforce through our leading HR, payroll, and workforce management solutions for all people. Our purpose is people UKG is a leading provider of HR, payroll, and workforce management solutions for all people. As strong believers […]

UKG solutions for HCM provide more added value than those of any other vendor. Each year Nucleus Research evaluates HCM solutions based on usability and functionality. Learn why both the UKG Pro® and UKG Ready® solutions have been named Leaders and how they deliver additional HCM functionality that gives users an enhanced experience. • FLEXIBLE AND CONFIGURABLEHighly adaptable framework enables […]

Consumers expect service to be seamless and omnichannel. No surprise, given the ubiquity of apps and service across many channels—phone and email, but also chat and platforms like Twitter. That expectation has carried over into the workplace, where employees have the same standards of service as they do for the businesses they patronize. Now more than ever, human resources departments […]

There is no shortage of challenges that companies and HR organizations now face as a result of COVID, and how to best evolve the employee experience is a question that has surfaced as a result. Everyone is trying to figure out what the employee experience looks like when working from home, back in the office, or a hybrid of the […]