Slow, outdated technology can have a serious impact on your employees’ productivity and efficiency. Even worse, it can cause morale and engagement to plummet. Did you know that employee disengagement costs the overall US economy as much as $350 billion every year — translating to individual companies losing at least $2,246 per disengaged employee per year? Unfortunately, many organizations continuously […]

UKG’s Life-work Technology approach to Human Capital Management (HCM) software is passionately focused on helping every organization in every industry unlock the power of their workforce through our leading HR, payroll, and workforce management solutions for all people. Our purpose is people UKG is a leading provider of HR, payroll, and workforce management solutions for all people. As strong believers […]

UKG solutions for HCM provide more added value than those of any other vendor. Each year Nucleus Research evaluates HCM solutions based on usability and functionality. Learn why both the UKG Pro® and UKG Ready® solutions have been named Leaders and how they deliver additional HCM functionality that gives users an enhanced experience. • FLEXIBLE AND CONFIGURABLEHighly adaptable framework enables […]

Consumers expect service to be seamless and omnichannel. No surprise, given the ubiquity of apps and service across many channels—phone and email, but also chat and platforms like Twitter. That expectation has carried over into the workplace, where employees have the same standards of service as they do for the businesses they patronize. Now more than ever, human resources departments […]

There is no shortage of challenges that companies and HR organizations now face as a result of COVID, and how to best evolve the employee experience is a question that has surfaced as a result. Everyone is trying to figure out what the employee experience looks like when working from home, back in the office, or a hybrid of the […]

Designing a support experience that enables you to have natural conversations with your customers regardless of channel sets up your organization to provide exceptional service both now and down the line. Though it might be tempting to add products and channels piecemeal as you grow, it becomes difficult to later connect the dots and data and provide consistent conversational experiences. […]

During periods of economic instability and uncertainty, customer service leaders are faced with more than standard-fare challenges. These generally fall into three primary categories:• Lowering and prioritizing costs• Scaling for growth and finding creative ways to increase revenue• Retaining customers, who may be facing these same challenges Any of these are difficult on their own and may feel insurmountable when […]

Navigate the world of hybrid work. Find out why hybrid is about more than just where you work, and learn how Google transitioned to a hybrid workplace.