If you want to gain the competitive edge, the most important investment you could ever make is in your employee experience. In this handbook, you’ll see how you can unlock the full potential of your people—optimizing their power of productivity. Read it now to see why a single digital foundation is vital for delivering great experiences to employees, wherever and […]

This ebook by Tipalti CFO Sarah Spoja explores the shifting responsibilities of finance leaders from the early to late stages of a high-velocity business.The finance sector has faced the wrath of the pandemic with budget cuts, hiring freezes, and difficult operational decisions, and this may continue in 2023. As we all know, the market fluctuates, making it challenging to stick […]

Forty-six percent of all Google searches are linked to something local. When a consumer searches for your business, your local listing often appears within the search results. Scaling listing management across all of your locations effectively without hiring a large team requires a tool, but how can you make sure that you are purchasing the right solution? Download this guide […]

Localized social content is a key way to increase social engagement. In fact, localized content receives 12x the engagement rate of more general or “non-localized content.” Check out our latest Localized Social Content Guide for Financial Services Companies and discover:• Best social compliance practices for your organization• How to utilize local sponsors and user-generated content for your business• Tips to […]

As a manufacturer selling through independent retailers, you face the unique challenge where you must remain top of mind with both your target consumers and your dealer network. Accomplishing this at scale is difficult, but it doesn’t need to be. SOCi is here to help! Check out our latest Localized Social Content Guide and discover how to:• Drive more business […]

The customer experience is evolving. When we discuss innovation in the customer service space, we immediately jump to digital. When we highlight CX trends, we focus on how fast, seamless and convenient service experiences can be. But, what we don’t often discuss is the inherent need for voice support. Sure, digital is still a critical pursuit for organizations looking to […]

In 2022, businesses recognized the value of optimizing their contact center operations to streamline processes, increase efficiency, and meet the rising expectations of their customers. Despite a full staff of agents, only 10% of customers believe that experiences have significantly improved over the past year, making productivity a non-negotiable metric for success. To empower agents to do more with less, […]

Gen Z is on the rise, and just like Millenials before them, their entrance into the market promises a significant shift in the types of services and experiences businesses need to offer to stay relevant. Download this infographic and see 15 statistics how Gen Z is reshaping business.