The foundation of trusted Internet communications are Secure Socket Link (SSL) certificates, an encryption technology installed on Web servers that permits transmission of sensitive data through an encrypted connection. Using a public-key infrastructure (PKI), SSL certificates authenticate the end-use Website and the endpoint server, making it difficult for those sites to be imitated or forged.The acquisition of SSL certificates should […]

If you’re reading this guide, you already know that live chat can cut support costs while dramatically improving online conversions. But as you start to compare solutions, you’ll discover a dizzying array of options. Which one is right for you? Asking these ten questions can help lead you to the right solution for your business.

Are you looking to implement an intuitive remote support solution that gives your support agents on-demand productivity and quick resolutions to their ever-evolving pains?   As these remote support systems grow in sophistication, it becomes challenging to evaluate available choices. This Buyer’s Guide describes what to look for to select the right remote support tool for your organization.

We’re often asked what the differences are between LogMeIn Rescue and Citrix GoToAssist. As is the case when comparing any products, there are many feature-level differences. But the biggest difference is that Rescue is the only SaaS tool purpose-built for the professional helpdesk and call center by professional technicians – a clear advantage for Rescue when it comes to what […]

The differences between LogMeIn Rescue and Bomgar are clear, starting with the costs associated with new infrastructure, and the ongoing maintenance that an appliance-based tool like Bomgar requires. To gain an even greater understanding of the functional distinctions between Rescue and Bomgar, we asked the trusted testing experts at QualiTest to compare and contrast them. Based on rigorous testing and […]

You’ve probably heard the term ‘cloud’ with reference to computers before. More specifically, the notion of cloud computing or cloud data storage as a way to increase your efficiency and mobility while practicing law. But can cloud computing protect privileged and valuable client information? Read this white paper to better undestand how you may already be using cloud computing, the […]

One of the biggest challenges faced by business owners today is attracting and retaining great people. Millennials make up an enormous part of today’s workforce, and survey after survey finds that this generation values flexibility as much and sometimes more than compensation. Read this brief by Gene Marks to hear the truth about millennials and their effect on today’s workforce.

If done properly, implementing new technology at your company can improve profitability and boost productivity. But that implementation is often easier said than done. Read this brief from Gene Marks to discover how to start your team with new technology, why investing in tech pays off, and best practices from making new technology a success.