The biggest problems with on-premise PBX systems revolve around manageability, flexibility, and cost. When replacing a legacy system, the basic cost of getting a new system up and running may be the most conspicuous concern. But it pays to look beyond the obvious hard costs of a new PBX / IP PBX and phones. This analysis reveals the many hidden […]

Mobility and Bring Your Own Device (BYOD) have transformed the idea of a 9-to-5 workplace. Employees now check their email first thing in the morning and expect to stay connected whenever and wherever they go throughout the day. Attempting to integrate a mobile workforce into a conventional PBX phone system typically yields less-than-optimal results. These aging architectures were simply never […]

In Forrester’s 40-criteria evaluation of subscription billing platform solutions, we identified the eight most significant vendors in the category — Apttus, Aria Systems, Digital River, goTransverse, Recurly, SAP hybris, Vindicia, and Zuora — and researched, analyzed, and scored them. This report details our findings about how well each vendor fulfills our criteria and where they stand in relation to each […]

Building a proactive incident response practice requires the right mix of tools, processes and training.  This executive summary for the SANS white paper, “A Proactive Approach to Incident Response,” details the ingredients you need to improve the maturity of your response capabilities

The sheer number of advanced security threats is growing every day. So is the sophistication of cyberattacks. Custom malware. Drive-by downloads. Watering-hole attacks. The list goes on and on. Read Big Data Security for Dummies, and learn how to harness the power of Big Data to detect, analyze, and respond to today’s sophisticated attacks.

In sales, competition is fierce, and speed is crucial. Revolutionized by technology, such as your CRM and online meeting software, your sales team can track leads anywhere in the world and contact them for product demonstrations or follow-ups in an instant. Yet for industries that require a signed contract to close deals, completing a sale can be unbearably slow and […]

Time is precious, especially in tax season. Your year is scheduled around huge deadlines, with clients’ returns due at once. But by using the “preseason” to evaluate and update your internal processes and tools, you can hit the busy season at full speed — and save time when you’ll need it the most.

HR professionals manage a long list of documents that need to get signed by every new hire — and each brings its own unique inconvenience. Everything needs to get signed and returned in a timely manner to avoid payroll, tax, or legal complications, but getting paperwork signed quickly is difficult, even in the best circumstances. With today’s workforces becoming more […]