Did you know that without a talent management strategy, a company with 2,000 employees is losing almost $2 million every year in preventable turnover alone? This eBook shares the alarming hidden costs of managing employees “the way you’ve always done it.” If your organization is still relying on manual processes to save money, this eBook will show you what you […]

Companies are constantly challenged to improve their customer service experience to meet increasing customer expectations while reducing costs. The popularity of new customer service communication channels adds to the complexity of delivering a great customer experience. The most effective solutions should be focused on enabling customer communities that include questions from popular social channels and developing self-service capabilities powered by […]

Are you a geek or a techie? Do you dread having to present to those who aren’t? “Successful geeks will be the ones who can bridge the divide between technical and business groups.” This brief by Paul Glen, award-winning author of Leading Geeks, explores 5 simple presentation steps for engaging any audience – technically inclined or not. Read the brief […]

Be the boss. Hi,Transitioning from geek to manager is like traveling abroad – you have to adapt to new cultures and new ways of communicating. Fortunately, there’s a travel guide. “Letting go of preconceptions is a good place to start in the transition from geek to manager.” This brief explores 5 tips that will help you successfully land a leadership […]

Your employees are your secret weapon and your competitive advantage. Imagine how your business would thrive if you could multiply your workforce’s impact without adding to the payroll! Through 5 talent strategies, your organization can do just this by increasing the productivity of each employee. In our new whitepaper, “Shifting the Employee Productivity Curve with Smart Talent Management Strategies,” you’ll […]

Coaching is a must for sports teams, but many growing businesses don’t understand the importance of developing its employees through coaching. Whether you want to ensure success for your newest employees, develop struggling employees, or bring out the best in your C-suite, coaching is a proven technique to help your business grow and prosper. Take a look at our newest […]

A 12-year-old boy from Kenya was asked to give a TED talk. Although nervous and inexperienced in English, he told his story before a crowd of hundreds. And when he finished, the response was immediate – a full standing ovation. “In a matter of hours, a speaker’s content and delivery can be transformed from muddled to mesmerizing.” It just goes […]

Technology is progressing faster than industry experts predicted even just a few years ago. For those in support organizations, the sheer velocity of change means that you need to plan and act now. This guide will help you understand the six top trends so you can survive and thrive over the coming years. Read the guide to learn: · Why […]