Be the boss. Hi,Transitioning from geek to manager is like traveling abroad – you have to adapt to new cultures and new ways of communicating. Fortunately, there’s a travel guide. “Letting go of preconceptions is a good place to start in the transition from geek to manager.” This brief explores 5 tips that will help you successfully land a leadership […]

Your employees are your secret weapon and your competitive advantage. Imagine how your business would thrive if you could multiply your workforce’s impact without adding to the payroll! Through 5 talent strategies, your organization can do just this by increasing the productivity of each employee. In our new whitepaper, “Shifting the Employee Productivity Curve with Smart Talent Management Strategies,” you’ll […]

Coaching is a must for sports teams, but many growing businesses don’t understand the importance of developing its employees through coaching. Whether you want to ensure success for your newest employees, develop struggling employees, or bring out the best in your C-suite, coaching is a proven technique to help your business grow and prosper. Take a look at our newest […]

A 12-year-old boy from Kenya was asked to give a TED talk. Although nervous and inexperienced in English, he told his story before a crowd of hundreds. And when he finished, the response was immediate – a full standing ovation. “In a matter of hours, a speaker’s content and delivery can be transformed from muddled to mesmerizing.” It just goes […]

Technology is progressing faster than industry experts predicted even just a few years ago. For those in support organizations, the sheer velocity of change means that you need to plan and act now. This guide will help you understand the six top trends so you can survive and thrive over the coming years. Read the guide to learn: · Why […]

Your people are your most valuable asset. “To build the right team of people for your service desk, you need a comprehensive and pragmatic recruitment process.” This Service Desk Institute white paper explores strategies for recognizing the best candidates for your service desk dream team and how to keep staff motivated and engaged. • 4 steps to recruit and hire […]

When you’re swamped with your own work, how can you make time to coach your employees – and do it well? It’s a common problem. But if you don’t build your people’s own skills and capabilities, they’ll come to you for answers instead of finding their own solutions. Handholding kills productivity and creativity, and you can’t sustain it. In the […]

One Idea Multiple Content Marketing Abstract In this brief, Gihan Perera, Internet coach and author of Fast, Flat and Free, explains how to turn one piece of content into multiple marketing opportunities to suit different audiences, learning styles and technology. Download this brief to learn: • Why content marketing is so effective with audiences, networks and search engines • How […]