The consumerization of IT is turning traditional ways of working and technology selection on its head. As user-driven apps continue proliferate the workplace, IT and business leaders are faced with monumental challenges. Frost & Sullivan offers valuable market insight into web conferencing, and how it can enable a positive workplace transformation to enhance teamwork and productivity. Download now for: • […]

Collaboration is becoming a key source of competitive advantage. In its wake, the number of virtual meetings is on the rise. Companies must learn to optimize the effectiveness of their virtual meetings.

More than a 1/3rd of all meetings are now online, and growing all the time. How can companies meet and collaborate better online? In this new report, Tooling Up for Collaboration, Forbes Insights has combined the opinions of top executives and consultants with join.me’s findings to advise on collaboration needs, considerations, and best practices. Download this report to gain insight […]

Meetings used to be formal gatherings in large conference rooms, but that stereotype has become outdated in today’s always-connected era. Today meetings are ad-hoc and happen anywhere. They happen in a variety of locations such as the traditional conference room, at your desk, at home, in a coffee shop or hotel, while traveling and even at the gym. As meetings […]

Manufacturers are increasingly turning to technology to support the demand for better customer engagement. The rise of the Internet of Things (IoT) and connected products holds promise for delivering enhanced, value-added customer services. However, today, many manufacturers must find ways to offer services for products that aren’t yet “connected.” Many manufacturers are arming their field service workforce with mobile devices […]

Enterprises — whether in manufacturing, energy, healthcare, IT, or other industry verticals — need to have devices and systems installed and functioning for the long term at peak performance. Examples include the deployment and support of large wind turbines, medical imaging devices, seismology sensors, or large storage arrays. Support and deployment specialists are at the epicenter of creating a seamless, […]

Did you know that best in class field service organizations are 69% more likely than their peers to have implemented live collaborative video tools to loop in remote experts? To learn more, download this report today, which highlights the increased use of collaborative video tools in field service to ensure technicians have the information and skills to solve problems on […]

The results of TSIA’s Support Services Benchmark Survey continue to reveal the hard truths about delivering technical support in 2015. Customers want more options than ever from their support providers and they want to expend less of their own effort in resolving issues. Customers are proving to be more loyal than ever before—if they feel like their support provider is […]