Enterprise sales organizations are recognizing that tablets are becoming a critical tool in their sales peoples arsenal to help drive tangible business value. This report from Forrester Research, Inc. helps you understand how tablets are empowering sales people, how tablets drive value, from impactful presentations to better close rates, gives examples of successful companies that have implemented tablet sales enablement […]

Smartphones and tablets have changed everything: the way we communicate, the way we meet, the way we get around, the way we shop and more. The connected, on-the-go customer has literally shifted the balance of power in our society. Mobile users have easy access to information, unlimited options, and the ability to publically and instantaneously express praise or dissatisfaction. It’s […]

Based on a primary research effort with more than three hundred companies who are active BoldChat customers, this report takes a close look at how live chat is used and measured in support settings. This report, inspired in part by recently released data from Ovum, had the following goals: • To understand how organizations are using live chat to engage […]

An outdoor product company specializing in clothing and equipment, The North Face has been creating innovative designs that push new technologies and inspire for more than 40 years. The customer is at the heart of everything The North Face does, so when the customer service team was given the responsibility of implementing live chat, their goal was to establish an […]

LogMeIn’s Rescue enables IT teams to support PCs, Macs, and mobile devices securely anywhere at any time over the Internet. In analyzing the experiences of Rescue customers, Nucleus found that a single remote support tool to support multiple types of devices, coupled with Rescue’s ease of use and management dashboards, enabled companies to increase support staff productivity, accelerate issue resolution, […]

Today’s enterprise IT organization is being asked to architect a network that can handle more requirements than ever before. Connectivity between public and private cloud data centers and the end user typically incorporates a 4th tier where application delivery appliances reside. It’s now necessary that the 4th tier extend further, reaching across the public Internet to ensure performance and control […]

Driven by the need to provide measurable business value, the IT environment continues to evolve.  In addition to the increasing adoption of cloud computing and mobility, these initiatives include big data projects as well as the deployment of new applications and the modernization of existing applications, infrastructure platforms, and private network equipment.

Cloud adoption is accelerating, as corporate users report they are achieving the benefits from the cloud that they expected. However, general satisfaction levels appear to be moderate, not high. What’s missing?