Like any relationship, leads need nurturing. But what if your prospect list has grown cold? Is it too late to revive it? This MarketingSherpa white paper explores how to optimize your lead nurturing campaign with five steps to boost conversions and includes a case study that reveals how one company was able to revive a cold prospect list.  

More than a 1/3rd of all meetings are now online, and growing all the time. How can companies meet and collaborate better online? In this new report, Tooling Up for Collaboration, Forbes Insights has combined the opinions of top executives and consultants with join.me’s findings to advise on collaboration needs, considerations, and best practices. Download this report to gain insight […]

Online meetings are ideal for collaboration both within the business and with customers, but too often technology solutions get in the way, creating delays or even missed meetings that can jeopardize opportunities and revenue. Sales teams and other business users need to be able to meet online without having to jump over technology hurdles. According to a poll of InfoWorld […]

The adoption and use of conferencing services has grown dramatically over the past decade. Organizations of all sizes have grown to understand its value and leverage its capabilities to get the right people involved to inform, discuss, gather opinions, and make critical decisions every day. In fact, Wainhouse Research (WR) estimates 100 million people worldwide will use over 100 billion […]

This report outlines the business value and best practices in integrating the contact center with omni-channel programs to deliver a seamless customer experience across multiple touch-points.

What if you could free up a significant amount of your work day to focus on more important tasks? It may be easier than you think. The authors of the Harvard Business Review article “Make time for work that matters” have found that many knowledge workers spend a significant amount of time on duties “that offer little personal satisfaction and […]

Based on a primary research report with more than three hundred companies who are active BoldChat customers, this report takes a close look at how live chat is used and measured in support settings. This report, inspired in part by recently released data from Ovum1, had the following goals: • To understand how organizations are using live chat to engage […]

An outdoor product company specializing in clothing and equipment, The North Face has been creating innovative designs that push new technologies and inspire for more than 40 years. The customer is at the heart of everything The North Face does, so when the customer service team was given the responsibility of implementing live chat, their goal was to establish an […]