Built on the results of an annual survey of Internet shoppers worldwide, the 2013 Live Chat Effectiveness report outlines Internet shopper communication and purchasing behavior and preferences. The report includes findings specific to live chat technology, as well as other engagement channels, such as phone, email and social media. This year’s report explores how Internet shoppers use these various channels […]

The technology industry is shifting to more of a services-led business model than ever before. According to the Technology Services Industry Association (TSIA), organizations are making fundamental changes to their organization structures, delivery models are changing, support organizations are adding new capabilities, and mission statements are changing at breakneck speed. They are adding new services, taking on new roles and […]

BTS is a global strategy consulting firm with hundreds of geographically dispersed employees and clients. join.me conformed to their IT security standards, took 1 week to deploy and saved ~15 minutes per session. 741% annual ROI 2-month payback

Mainstream is one of the largest solar companies in the US. join.me fit their needs for a professional conferencing solution that would flexibly, reliably, professionally and securely support growing collaboration needs. – 367% annual ROI – 4-month payback

MWD case study reports are designed to help organization considering or actively working with collaboration software understand how others have worked to obtain benefits from collaboration implementation, and how they have worked to overcome challenges that have arisen along the way. All MWD’s case study reports follow a standard model, and are researched using a standard process which is driven […]

Can you imagine having thousands of knowledgeable users of your products and services ready to advise your research and development department? If you’re a customer, do you dream of having products and services that solve your complex business problems, fast answers to your questions, and easy access to people and information that help you do your job?  If your organization […]

Use of consumer grade social media and collaboration technologies has become commonplace in an enterprise context.  Much less common is the use of secure and compliant social business solutions, which foster improved teamwork and information sharing that measurable improves business results.  Aberdeen’s research identifies five best practices that consistently describe the top performs in social business collaboration, and proves insights […]

Social communities transform customer engagement and provide an innovative way for organizations to extend their reach and provide higher value support for their customers, partners, and employees.   If your organization seeks to gain insights from your customers and help them get the most out of your products and services, these case studies, ideas, and best practices will provide you […]