Effectively Leveraging Responsive Web Design Web traffic on mobile phones and tablets is increasing to the point where firms must optimize for these touchpoints. Download this Forrester Research report on Responsive Web Design (RWD) to understand RWD’s complexity and how to leverage it to meet your customers’ mobile needs.

Review the 2013 Online Holiday Shopping Season and Prepare for 2014 The busiest shopping days of the season did not disappoint, and we have exciting data to share with you as we look back on the 2013 holiday season. Download this Akamai’s Report for a full recap and analysis of the 2013 online holiday shopping season including overall web and […]

The future of business is connected business, and social software is a critical part of this connectivity. This IDC study addresses the management challenges and subsequent best practice outcomes that can be achieved through the integration of existing enterprise social network tools with other networks or enterprise applications. The discussion highlights common challenges and best practices that deliver business value […]

Want to rein in support costs without sacrificing service quality and customer satisfaction? You can. New social business solutions eliminate the traditional service trade-offs, providing an optimal combination of assisted peer-to-peer support communities, call deflection, selective escalation and productivity-enhancing collaboration. The result? Reduced call volume and faster resolution times, happier customers and lower costs.

The workforce is as dispersed as ever – companies are looking to social collaboration to facilitate the engagement once fostered around the water cooler. By understanding the power of social collaboration tools, HR can lead an organization to where the talent is while enabling business success through the success of its people. Aberdeen Group gathered data from more than 600 […]

How can human resources partner with IT to drive communication and knowledge-sharing while supporting business objectives? In today’s distributed workforce HR can embrace social business, taking the lead in defining new HR practices to support the changing workplace landscape and foster innovation and integrated employee networks. In this white paper, Stowe Boyd of GigaOM Research explores: The current state of […]

With its in-depth guidance and independent third-party vendor evaluations, Gartner’s Magic Quadrant market assessment can assist your organization in implementing an effective social business software solution. The full report covers 20 vendors, with specific information on their ability to execute and their vision for the future. The paper will delve into the follow categories for each of the 20 vendors: […]

As of January 2011 there were 600 million Facebook users and 200 million Twitter users. Many millions use social services, from sharing photos via Instagram to sharing files via Box.net to via SlideShare.So how many of your employees use social media? A lot. That’s because social has become a normal tool used to manage and organize our lives. Social tools […]