How can human resources partner with IT to drive communication and knowledge-sharing while supporting business objectives? In today’s distributed workforce HR can embrace social business, taking the lead in defining new HR practices to support the changing workplace landscape and foster innovation and integrated employee networks. In this white paper, Stowe Boyd of GigaOM Research explores: The current state of […]

With its in-depth guidance and independent third-party vendor evaluations, Gartner’s Magic Quadrant market assessment can assist your organization in implementing an effective social business software solution. The full report covers 20 vendors, with specific information on their ability to execute and their vision for the future. The paper will delve into the follow categories for each of the 20 vendors: […]

As of January 2011 there were 600 million Facebook users and 200 million Twitter users. Many millions use social services, from sharing photos via Instagram to sharing files via Box.net to via SlideShare.So how many of your employees use social media? A lot. That’s because social has become a normal tool used to manage and organize our lives. Social tools […]

Get this latest report from analyst firm Mint Jutras on how the cloud is changing the ERP cost equation for wholesale distributors. Drawing on a survey of 475 organizations, Mint Jutras outlines how leading wholesalers are reducing TCO, eliminating upgrade issues and achieving competitive advantage by transitioning from on-premise applications. This informative paper, ERP in the Cloud for Wholesale Distribution: […]

In this white paper we will discuss the challenges and strategies for solving the inventory dilemma: • Challenges and trade-offs in managing inventory in a dynamic and volatile world • Case studies—how large and small companies have learned to manage and use inventory as a strategic advantage to increase sales and customer satisfaction, and yet maintain profit margins and decrease […]

Is your ERP system stuck in the 20th century? Get this latest report from analyst firm Mint Jutras on how next-generation ERP systems are giving modern distributors a competitive edge that powers innovation and cost-efficiency. This informative paper, ERP, the Next Generation: The Final Frontier?, details advancements in ERP systems and covers: • The new basics for today’s ERP systems […]

Customer service has evolved from a reactive activity viewed largely as a cost center-based tactical necessity, to a proactive management task that can in many ways set a company apart from the competition. At the same time, the channels by which customers receive support are growing and fragmenting very rapidly. The telephone is still the primary mode of support, but […]

For companies that sell products or services that require technical support, the support customers receive might be the only personal experience they can use to gauge their satisfaction with an organization. Since, for many of these organizations, customer satisfaction directly affects revenue, measuring customers’ satisfaction with the service experience and the services provided is extremely important as it enables these […]