It’s well established that when employers get employee recognition right, they tend to have more engaged employees who are less stressed and more loyal, but the HRfunction continues to bear the burden of establishing and maintaining cross functional buy-in and support for recognition initiatives, often with limited budget and technology. To help HR and business leaders identify and reflect on […]

SQM, or Software Quality Management, refers to the administrative processes involved in creating software. SQM is a multi-faceted process that begins with a product concept and continues through its conception, testing, and public release. The main components of SQM are Quality planning, Quality Assurance (QA), Quality Control (QC) and software testing. Get everything you need to know to make educated […]

Across industries, modern businesses are investing in proprietary software to provide more customer value and differentiate themselves from the competition. At the same time, new technologies and increasing customer demands have created a need for development cycles that are shorter than ever. In the past, it may have taken months or years for development teams to release new software updates. […]

The current state of world affairs and the global macroeconomic challenges have negatively impacted product development. Still, they have also created the opportunity for UI/UX innovations to thrive. We are seeing changing priorities, increased responsibility, new technologies, and more opportunities across the healthcare, consumer electronics, industrial automation, and automotive industries. On the back of a recent study of 250 embedded […]

To survive and thrive in a crowded landscape, software, and cloud services companies need to be hyper-focused on one key metric: customer retention. Power is shifting to customers as the subscription model creates a low barrier to churn. While there are many factors at play, one thing is for sure. Software companies are intensely focused on boosting the quality of […]

The bigger your business gets, the more challenging it can become to deliver the kind of personal, thoughtful experiences that stand out in your customers’ memories. But that doesn’t mean it’s impossible. Agents willing to tackle difficult problems, who are empowered with the right technology that preserves important context about each support issue, are what it takes to deliver exceptional […]

Personalized patient experiences are vital to positive patient outcomes. Unfortunately, outdated technology prevents many healthcare organizations from providing the kind of streamlined experiences that patients and employees expect. Read on to learn how leading healthcare organizations are addressing the challenges faced by the industry while creating better patient and employee experiences.

There has been one constant over the past three years, it’s change—how we work, live, and consume have all been radically transformed, and as a result, healthcare organizations have witnessed dramatic shifts in consumer expectations. This period of widespread change has led many businesses to invest more in the customer experience, and as 2023 begins, the scope of consumer demands […]