This paper details the business impact, customer experience and user experience responses in a User Experience Management (UEM) survey conducted by ENTERPRISE MANAGEMENT ASSOCIATES®. Learn about the need for advanced real-time predictive analytics to capture information and advanced trending to capture hidden trends. Plus see recommendations for better dialogue between IT and business, and understanding end-user-customer behavior perspectives.    

Extensive research on User Experience Management (UEM) by ENTERPRISE MANAGEMENT ASSOCIATES® (EMA™) reveals that UEM is a multi-faceted requirement that includes performance management, business impact, end-user productivity, and even insights into application design and usage. This insightful white paper includes three interviews with Dell customers that underscore UEM’s diverse appeal, its essential values to IT, and Dell’s versatility in supporting […]

Get a CIO’s View of Application Performance Monitoring Time – and resources – are limited for your IT department. With less manpower, smaller budgets and higher expectations, forward thinking has become wishful thinking. How can IT become proactive and not reactive? In this white paper, see how application performance monitoring can elevate IT effectiveness to improve service delivery, resolve problems […]

This whitepaper introduces and describes StoreOnce software, next-generation deduplication technology from HP and Intel that allows for better management, higher performance, and more efficient data protection, while providing IT administrators with a cost-effective way to control unrelenting data growth.   Sponsored by HP & Intel    

Carbonite discusses the various steps taken to ensure the continual security and protection of customer data. Specifically, there are five areas of critical importance Carbonite focuses on – highly redundant disk drives, hardened data center facilities and best-in-class operations, specialized system monitoring software, world-class network security and encryption, and transparent access to your backup status. In this article, we explore […]

The HP StoreOnce deduplication technology helps IT organizations address the challenge of protecting and recovering exponentially growing amounts of data in the face of stagnant or incrementally increasing IT budgets. HP recently launched the latest iteration of its StoreOnce deduplication portfolio. The HP B6200 StoreOnce Backup System powered by Intel® Xeon® processors provides enterprise-class scale-out capabilities and autonomic restart of […]

Research from the Insurance Institute states that up to 40 percent of small businesses affected by disaster will never reopen. Carbonite provides 10 easy tips to help small businesses develop a solid disaster preparedness plan. Having such a plan in place, helps businesses minimize loss and disruption and return to normal business operations as quickly as possible in the event […]

Leading communications service providers (CSPs) have successfully found an important niche in public enterprise-grade cloud computing services, one that builds on their strengths in enterprise-grade networking and managed services provision. This niche consists of offering a middle ground between traditional public cloud computing delivered over the public Internet and customized and more expensive private cloud computing services. This report explains […]