Five Questions Every CPO Should Be Asking

If the procurement gaps uncovered recently haven’t inspired investment in digitizing procurement, what will? Get clarity by reviewing 5 key questions to see how you fare. Based on research findings, we can help you pinpoint your gaps and strengths, and help you make a case for change.

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Forrester Consulting: The Total Economic Impact™ of SAP Commerce Cloud and SAP Customer Data Cloud

Integration development teams are required to integrate applications and processes in heterogeneous and hybrid IT landscapes. They are adopting cloud services to leverage real-time digital interactions for greater business velocity and collaboration with customers, suppliers, and partners. To create streamlined experiences that drive engagement, enterprises are investing in an integration platform that empowers their teams to integrate end-to-end processes and […]

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SAP Innovation Awards 2023

The SAP Innovation Awards honor and celebrate the achievements of forward-thinking companies and individuals that have harnessed the power of the latest SAP products and technologies to become an Intelligent Enterprise, thrive in new business realities, and create positive economic, environmental and/or social impact to help the world run better. Explore SAP customer’s stories of how they are continuing to […]

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Integration Reimagined: Preparing for the Event-Driven Automation Revolution

Discover how event-driven automation is quickly becoming a mainstream architecture for data processing, orchestration, and situational awareness. Companies are leveraging it to re-think their approach to integration for more resiliency, speed, and flexibility.

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Integrating Identity and Privacy with Digital Customer Experience: Turning Negatives Into Positives

This Aberdeen Knowledge Brief describes how integrating solutions for CIAM and ECPM into the broader context of managing digital CX can be a highly effective way for consumer-facing, online businesses to transform negatives into positives.

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The Total Economic Impact of SAP Sales Cloud And SAP Service Cloud

SAP commissioned Forrester Consulting to conduct a Total Economic Impact™ (TEI) study and examine the potential return on investment (ROI) enterprises may realize by deploying SAP Sales Cloud and SAP Service Cloud. The purpose of this study is to provide readers with a framework to evaluate the potential financial impact of the two solutions sets on organizations for sales force […]

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Trust Is Imperative in the Customer Experience Era

For brands today, trust and respect for data privacy ease access to valuable personal data, makes consumers more receptive to the experiences you offer, and provides the foundation for the positive emotions that drive loyalty and other business outcomes of customer experience. In this report, you’ll discover why organizations that acquire personal data ethically and respectfully and orchestrate data competently […]

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The Future of Customer Experience:
How Data Moments Win the Competitive
and Customer Edge

How can CX help you drive growth? Read our latest paper, “The Future of Customer Experience: How Data Moments Win the Competitive and Customer Edge,” to learn how to transform your CX into a powerful engine that helps you:• Put your customer at the heart of your business• Break through organizational noise and create exceptional experiences• Use powerful insights from […]

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