Our global survey data shows many CMOs and CDOs believe their existing sign-up and login flows influence their rates of cart abandonment and customer attrition. They understand the problem, but are yet to identify a workable solution. The majority of those surveyed did not report using the fundamental modern identity technologies that are standard within Customer Identity and Access Management […]

Why Customer Identity Today’s companies must enable their customers to engage with their apps or services at any time, from any device, in a secure and safe manner. At the same time, companies must also ensure that these engagements are convenient and consistent across the full range of digital channels. For digital-first organizations or those wrestling with digital transformation, Customer […]

Managing modern customer identity is a complex task. Keeping up with evolving standards, compliance laws, best practices, and constantly patching security bugs takes time and money away from the core business. Development teams experience a lot of pressure to deliver web and mobile applications on time, and because the market is increasingly competitive, timelines are more ambitious than ever. Are […]

Microsoft 365 is a key platform for employee productivity for organizations everywhere. Those organizations can count on widespread adoption of well-established apps like Word, Outlook, and Excel. Many are also looking to maximize their investment by driving usage in other services included in their subscription, like Microsoft Teams. Remote and hybrid work has also become the norm. Teams saw increased […]

The industry analysts at Metrigy reveal how to cut costs, add features, and increase reliability It’s no secret—Teams phone capabilities are problematic and limited, but you’ve got options. This research by Metrigy analysts will help you find the solution that’s best for your business.

Congrats! You have Microsoft Teams implemented across your business. That’s no surprise given the number of daily Microsoft Teams users grew from just 20 million to a staggering 145 million year-over-year—a result of the COVID-19 pandemic and the acceleration of remote work. But what about telephony for Microsoft Teams? What do you need to know about it? Get a quick […]

Customer satisfaction is the top priority for business and technology leaders no matter the size of the businesses. However, small businesses are way behind the Customer Experience (CX) technology as compared to larger companies with 400 or more employees. To stay competitive and to offer a memorable customer experience, CX technology has become imperative for small businesses as well. Download […]

600,000+ cybersecurity jobs are still vacant throughout the industry, causing a stressful situation for anyone running a detection and response program. Finding a security “unicorn” is near impossible and retaining them is even harder. If you’re struggling with this, you’re not alone – there are teams that suffer 100% turnover in a matter of years! In this eBook, we’ve pulled […]