Bring World-Class Customer Experiences and Calling Into Microsoft Teams

Microsoft 365 is a key platform for employee productivity for organizations everywhere. Those organizations can count on widespread adoption of well-established apps like Word, Outlook, and Excel. Many are also looking to maximize their investment by driving usage in other services included in their subscription, like Microsoft Teams. Remote and hybrid work has also become the norm. Teams saw increased […]

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Microsoft Teams and Telephony: Why Small Businesses Prefer UCaaS Providers

The industry analysts at Metrigy reveal how to cut costs, add features, and increase reliability It’s no secret—Teams phone capabilities are problematic and limited, but you’ve got options. This research by Metrigy analysts will help you find the solution that’s best for your business.

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Telephony for MSFT Teams: What to look for (Cavell) 

Congrats! You have Microsoft Teams implemented across your business. That’s no surprise given the number of daily Microsoft Teams users grew from just 20 million to a staggering 145 million year-over-year—a result of the COVID-19 pandemic and the acceleration of remote work. But what about telephony for Microsoft Teams? What do you need to know about it? Get a quick […]

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2022 State of Customer Experience Technology 

Customer satisfaction is the top priority for business and technology leaders no matter the size of the businesses. However, small businesses are way behind the Customer Experience (CX) technology as compared to larger companies with 400 or more employees. To stay competitive and to offer a memorable customer experience, CX technology has become imperative for small businesses as well. Download […]

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13 Tips for Overcoming the Cybersecurity Talent Shortage

600,000+ cybersecurity jobs are still vacant throughout the industry, causing a stressful situation for anyone running a detection and response program. Finding a security “unicorn” is near impossible and retaining them is even harder. If you’re struggling with this, you’re not alone – there are teams that suffer 100% turnover in a matter of years! In this eBook, we’ve pulled […]

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SANS 2022 Top New Attacks and Threat Report

The annual SANS Top New Attacks and Threat Report is out and full of some of the most critical data and best practices from some of the industry’s leading cybersecurity experts. Based each year on the SANS Institute’s “Five Most Dangerous Attacks” panel at RSA, the Top New Attacks and Threat Report looks at the trends in attacker behavior and […]

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The Total Economic Impact™ of Rapid7 Managed Detection and Response

Keeping your environment safe from evil is a top priority. But when you can’t handle detection and response in-house, it’s time to look for a partner who can help. In this Rapid7-commissioned 2022 Total Economic Impact™ (TEI) study from Forrester Consulting, you’ll learn how Rapid7’s Managed Detection and Response (MDR) service drove a significant Return on Investment (ROI) for a […]

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A SANS 2021 Survey: Vulnerability Management – Impacts on Cloud and the Remote Workforce

This year’s Vulnerability Management Survey highlights some of the trends in vulnerability management based on the data we have gathered over the past two years. This webcast explores the results of our 2021 Vulnerability Management Survey, which examines key issues such as: • How organizations are discovering different types of vulnerabilities• Who is responsible for the different processes related to […]

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