CX Trends 2023, Retail

There has been one constant over the past three years, it’s change—how we work, live, and consume have all been radically transformed, and as a result, retailers have witnessed dramatic shifts in consumer expectations.

This period of widespread change has led many businesses to invest more in the customer experience, and as 2023 begins, the scope of consumer demands has come into sharper focus. Zendesk’s research has revealed that customers increasingly expect immersive experiences, and for retailers that have responded to those demands, their strategic investments have started to pay off.

Read on to learn what’s driving success across the retail industry and how your team can leverage this year’s CX Trends in 2023 and beyond.