How long hold times affect your customers’ experience (and your bottom line)

Excessive wait times can frustrate your customers and negatively affect your company’s success. Our comprehensive ebook reveals the hidden costs of long hold times and provides effective techniques to reduce customer waiting, improving both satisfaction and your business outcomes.

Key takeaways:
• long hold times increase negativity surrounding your brand, with 35% of customers sharing negative feedback online after poor experiences
• higher abandoned call rates result from extended wait times, with 57% of people hanging up before resolving their issue due to frustration
• decreased likelihood of purchase follows poor customer service, as 60% of customers would consider switching companies after just two to three instances

Download our ebook to uncover practical tips for improving hold times through technology and strategy, helping you create better customer experiences and protect your business’s reputation.