Making The Switch: How Companies Like Uber, Airbnb, & Instacart, Improve Customer Experiences With Zendesk

The bigger your business gets, the more challenging it can become to deliver the kind of personal, thoughtful experiences that stand out in your customers’ memories. But that doesn’t mean it’s impossible.

Agents willing to tackle difficult problems, who are empowered with the right technology that preserves important context about each support issue, are what it takes to deliver exceptional customer support at scale.

The companies that have improved efficiency, maximized ROI, and delivered exceptional customer service merged the right tools with a strategic, customer-centric approach. Read on to see how other leading technology companies tackled complex challenges, with an easy to use solution.