Project-Based ERP Buyer’s Guide
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Service Performance Insight (SPI Research) is a global research, consulting and training organization dedicated to helping professional service organizations (PSOs) make quantum improvements in productivity and profit. In 2007, SPI Research developed the PS Maturity Model™ as a strategic planning and management framework. It is now the industry-leading performance improvement tool used by over 10,000 service and project-oriented organizations to chart their course to service excellence.
The core tenet of the PS Maturity Model™ is service organizations achieve success through the optimization of five Service Performance Pillars™:
• Leadership – Vision, Strategy and Culture
• Client Relationships
• Human Capital Alignment
• Service Execution
• Finance and Operations