ServiceNow and ThoughtLab surveyed 1,125 executives from around the world to find out how much progress banks are making driving AI-powered business transformation. This survey reveals what the most successful banks, known as “Pacesetters,” are doing differently and provides actionable insights on how to future-proof operations. Download this report to learn how Pacesetters drive AI and scalable IT platforms, build […]

In today’s rapidly evolving digital banking landscape, banking leaders must continually adjust customer experience (CX) goals to meet rising customer expectations and leverage advanced technology. Misallocating CX resources can be costly, as can ignoring market shifts. Achieving a balance between customer satisfaction and cost efficiency is crucial, especially amid economic uncertainty. Banks with successful frictionless CX programs use automation and […]

Enterprise digital transformation is the most important factor drivingvalue for organizations today. Across every industry, organizationsrely on you—their technology provider—for the right solutions andexpertise to help them reach their digitalization goals. Download this eBook to find out how to prioritize improving experiencesfor your customers and employees—while also reducing yourcost to serve.

Enabling AI through a digital platform, particularly one with built-in security and data features, provides significant competitive advantages. Most companies are still building out their platform and feel that investment is needed in their data systems. Those leading digital businesses with platforms in place have been able to capitalize on the latest AI technologies and are seeing major benefits over […]

ServiceNow has a unique platform philosophy. Unlike other platforms, which are cobbled together from multiple acquisitions and generations of software, we built our entire portfolio on a single cloud-native architecture, data model, and user experience. When innovations such as generative AI (GenAI) become available, you can implement them directly from the platform without wasting time defining strategy, acquiring skills, and […]

In ServiceNow’s global survey of 1,900 manufacturing leaders, more than 80% said they place a high focus or level of investment on improving both sales and after-sales service experiences. It’s a must for unlocking new revenue streams and delivering the type of frictionless customer experiences that drive profitability. Read this report to see how you can streamline, automate, and bring […]

A business is only as productive, innovative, and efficient as the technology that powers it. But – why then are companies not future-proofing their smartphone strategy the same way they are the rest of their technology stack? On average, businesses only reevaluate their device mix every three years, and – since most smartphone brands seemingly have similar features and designs […]

Many IT leaders lack the visibility they need into potential threats and are hampered by limited resources, manual processes, and less-than-perfect end-user experiences. Sound familiar? See how fellow IT leaders are solving these challenges in this new EMA report. Read where ServiceOps is doing the most good in organizations and what is required to adopt the technology.