Urgency in financial services is mounting on all sides. 61 percent of customers are saying the pandemic raised their customer service expectations. While 57 percent of financial service firms see a strong link between delivering great customer service and improving cross-sell revenues. Whether you’re an established financial services company or a fintech startup, your customers are demanding higher-quality experiences each […]

Building positive, long-term customer relationships has always been important to business success, and the methods for doing so are evolving quickly across industries. This is definitely the case for financial-services companies. Clients are taking a more active role in managing their financial lives as compared to a decade ago. More consumer products for managing retirement, investing, and personal finances are […]

Data is the fuel of the financial services industry, powering everything from retail banking transactions to insurance claims to online payments. With increasingly fragmented global regulatory standards and the competition of cloud-native financial technology, companies at their heels, financial institutions must embark on strategic digital transformation and migrate to the cloud. Our ebook, 5 Ways Data is Transforming Financial Services, […]

As a Human Resources responsibility, HR analytics has evolved from a nice-to-have to a must-have for most organizations. However, little about people analytics is easy. It can be hard to collect data, clean it and draw insights from it. It’s even harder when there’s a need to integrate data among multiple systems—and commonly that is indeed needed. So how is […]

For years, MSSPs have been a way for companies to outsource SOC operations but have fallen short of the kind of customer outcomes-focused security partnership that many institutions really need, delivering results that may fall short. Rapid7’s Managed Detection and Response focuses on a holistic approach to detection and response, advancing your program by coupling your team with our industry […]

Cyberthreats are currently the number one source of stress among CEOs, with 71% of respondents to PwC’s 2021 CEO Study reporting they are “extremely concerned” about the issue. Many organizations have identified the need for detection and response as a critical piece of their security program, but oftentimes it’s the hardest (and most costly) piece to run. The Rapid7 MDR […]

Many organizations are relying on Managed Detection & Response (MDR) providers to make sure they’re able to respond to threats like Ransomware as they emerge, without hiring any headcount. With an expected shortage of 2.5 million cybersecurity professionals, it’s become critical to dedicate resources to better prepare for, detect, and respond to these types of attacks. Download this whitepaper to […]

Rapid7 analyzed 121 publicly reported cloud data breaches from 2020 to learn about the commonalities and patterns tied to exposure incidents. The goal: to help organizations understand where cloud security currently stands and what they can do to stay vigilant on their cloud journeys. Here’s what we found. • No industry or information type is safeDiscover the frequency of attacks […]