What can a modern contact center do for you? Learn how to elevate your customer experience, boost agent productivity, and reduce costs. Check it out in our eBook.

How many vendors do you use, or are planning to use, for your communications and customer service needs? If your answer is more than one, you’re likely suffering from high costs and unnecessary headaches. Multiple vendors mean there’s a disconnect between your contact center and the rest of your business, which complicates the customer experience, negatively impacts revenue, and increases […]

Just how happy are your employees? Do they enjoy their work? Do they often go above and beyond to ensure that your customers are happy? Perhaps more importantly, what do you do to maintain employee engagement? It’s not enough to assume a lack of complaints means you’re doing well. Increasing employee engagement is a crucial strategy for any business, particularly […]

Learn how combining UCaaS and CCaaS can turn you into a customer-obsessed business, reduce operational costs, and more. Together, a unified communications tool and contact center can spark engagement across all of your digital channels, giving your employees the tools they need to provide your customers the best possible experience.

Learn how to banish shadow spend and regain control of corporate card spend. Across departments and locations, it can be difficult, if not impossible to track that money is getting spent as it should, especially when different payment methods are used. One of the most significant issues facing Controllers and AP teams is the rise of “Shadow Spend,” where employees […]

Survey Report featuring original data & insights from finance professionals on what the future of AP looks like in 2022. The role of accounts payable is more strategic than ever. This report helps finance professionals identify core opportunities & challenges for AP functions in 2022 and beyond. Download the free report to get insights into:• What the strategic role of […]

Discover insights from SANS experts on recent breaches, emerging threats, and how to mitigate risks going forward. Read the report to learn: • Takeaways from the SolarWinds attack to ensure software integrity• How machine learning is changing modern detection techniques, and how to implement it securely• The evolution of ransomware techniques, and how they can be mitigated• Best practices for […]

Independent retailers are in a prime position to thrive and be more nimble than big box retail competition this coming year. In fact, our 2021 Epicor Retail Survey of independent retailers reveals 3 out of 4 retailers feel positive about the outlook for their retail business. Get the report to learn: • What independent retailers are thinking right now• Find […]