Give your AI models an edge. Leaders across industries are racing to get generative AI off the ground—and get ahead of the competition.

Don’t let outdated data infrastructure hold you back. To become a frontrunner in the race to embrace gen AI, it’s critical that you add operational databases to your game plan. Why? Because, without them, you can’t ground your models in real-time, contextual data—which means you can’t give your customers the results they want.

How can you boost employee retention and drive business growth? By using a single talent development hub. Read this ebook to discover how you can make better informed talent decisions, reduce attrition, and increase employee satisfaction, using AI-driven skills and intelligence data. Start creating unforgettable career journeys for your employees.

With a widening developer skills gap, how can you meet demand for faster, more agile app development, while also reducing costs? By empowering developers with GenAI. Read this ebook to see how you can drive productivity, close talent gaps, and enable agile innovation, while also cutting costs, using ServiceNow’s AI-powered platform.

This use case guide shows how ServiceNow® Field Service Management combines digital workflows, automation, and mobile apps with scheduling tools, asset management, knowledge articles to give field service teams the information they need to deliver exceptional customer service in the field.

To thrive in a cloud-centric world, providing seamless and scalable access to data no matter where it resides is critical. Find out how 3 companies moved from SAP Business Warehouse to SAP Datasphere without costly and unnecessary rework. You’ll also learn how to plan your own phased approach for a successful migration.

Our study focused on mature firms and customer-obsessed organizations, highlighting their strategic approaches to leveraging omnichannel strategies for sustainable growth. Here are a couple takeaways:• Personalization emerges as a key driver of successful customer communications, with a strong emphasis on tailored experiences.• While third-party channels remain popular, there is an opportunity to leverage first-party data sources like email and mobile […]

Historically, customer experience (CX) has been a responsibility of the marketing team to improve sales, service, and commerce. However, retail teams now recognize that a superior CX requires collaboration across all departments towards a common goal of customer obsession. This involves leveraging advanced technology and data, as well as having a knowledgeable gatekeeper with a holistic view to make actionable […]