How to better manage teams of remote contact center agents

When COVID-19 struck businesses in March 2020, companies scrambled to cobble together temporary work-from-home (WFH) collaboration solutions that could help them maintain business continuity as cities and counties went into lockdown. In many cases, these “WFH 1.0” solutions were a success. Remote work kept operations moving, and businesses weathered the storm despite the disruption to office life. Moving forward, however, […]

This ebook provides insights into how CFOs can minimize costs, maximize productivity, and increase revenues by adopting cloud-based, integrated communications and collaboration technologies.

NORTH AMERICAN HOSTED IP TELEPHONY AND UCAAS MARKET

In this eBook, we’ll look at the unique challenges of global communications and how companies can use the cloud to create seamless, cost-effective, agile, and flexible communications systems to support the needs of today’s global organizations

This document describes the comprehensive cloud security employed by RingCentral to help protect customers from growing cyber threats, eavesdropping on voice communications, toll fraud, non-compliance with privacy regulations, and other security risks. It details a multilayer cloud security approach that extends from physically secure and audited data centres to intrusion detection systems to advanced voice encryption technology.

Worldwide UCaaS Service Providers for Enterprise 2021 Vendor Assessment

Siloed Risk Management Approaches Don’t Work Today, companies face concerns about supply chain and third-parties across viability, supplier concentration risk, supplier performance and fraud. At the same time, a multitude of risk domains are required for compliance—and these risks are now top-of-mind for executives and their boards. Don’t wait for the “big one” to hit while constantly repairing damage from […]