Today’s leaders face a dual mandate: grow the business while reducing costs. At the same time, AI adoption and demographic shifts are transforming the global workforce. Research from Sapient Insights Group shows how organizations with long-term workforce planning can see improvements in innovation, customer retention, and profitability. In this report, you’ll see how the most […]
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Based on a survey of 3,466 senior leaders of global enterprises, this report unpacks the stats to give you an up-to-the-minute snapshot of how gen AI and agentic AI are helping organizations deliver highly engaging, personalized, and human-like customer experiences at scale.
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Stay ahead of the curve with 2025 trends in cloud communications: the CIO guide. Explore emerging technologies like artificial intelligence (AI), unified communications as a service (UCaaS), and 5G that are transforming business communications. Learn actionable steps to future-proof your organization. What you’ll learn: • How AI and UCaaS improve team collaboration and customer engagement […]
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The pandemic has already forced firms and policymakers to do things that were previously considered impossible. This is just the beginning. Given its gravity, the effects of COVID-19 — along with other unpredictable eruptions of systemic risk — will continue to surface over the next decade. In this report, we outline how changes in customers, […]
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Evaluate your organization today to be stronger tomorrow. Your customers want faster, better and more secure.The seismic changes of cloud migration, and ultimately cloud maturity, can be difficult to manage, but if you can embrace the transition effectively, your org will find itself more agile and secure. Download our cloud maturity report to learn:• The […]
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Welcome to Perspectives on Technology Skill Development, a collection of articles by leaders who recognize their organization’s success depends on their ability to consistently and predictably build tech skills. The speed of technological change and pressure to deliver innovations to the market means the old ways of “training” teams aren’t cutting it anymore.
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File Transfer Protocol (FTP) and Secure FTP (SFTP) are among the most widely used methods for file sharing. However, FTP-based solutions were never designed to handle the exploding need for fast, secure and scalable exchange of digital information. When used broadly across your organization, FTP puts your business at risk in the following ways: • […]
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Intelligent workflows drive resiliency, agility and predictability while better meeting customer needs – even in times of disruption. See how Chemonics, an international development contractor, and IBM, came together to deliver health supplies for HIV/AIDS, malaria and reproductive health to more than 60 countries worldwide.
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It’s impossible to predict the future, but you can prepare for it – which is where siloed, static processes are falling short. The traditional planning approach can lock your business in a constant state of reaction. This approach requires a great deal of manual effort and yields limited visibility. The disconnected system landscape hinders effective […]
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As the global economy responds to the Coronavirus pandemic, all businesses are navigating a new, uncertain economic environment. TOPO Research found a 150% increase in buyers not booking meetings due to COVID-19. To grow during these times, revenue teams must make the most of every potential customer. Now is the time to maximize what’s possible […]
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Lead-to-Account Matching (L2A) and Routing has become one of the most critical applications for modern go-to-market organizations. As go-to-market strategies evolve and increase in complexity, more sophisticated organizations are implementing Lead-to-Account Matching (L2A) and Routing to connect their tech stack across their end-to-end revenue processes. Download this NEW TOPO Research Guide for an overview of […]
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