Trend Micro’s “The Proactive CISO’s Playbook” guides CISOs in shifting from reactive security to strategic leadership. It emphasizes incident readiness, cross-functional collaboration, and continuous improvement. By adopting a proactive, assume-breach mindset, CISOs can build resilient organizations, foster transparency, and drive board-level engagement in cybersecurity.
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Nonprofits are the unsung heroes of communities around the world—and they deserve access to technology that helps them make the most impact. This research paper will be invaluable for nonprofit leaders looking for tech strategies with the most potential to help them advance their missions with limited resources. Learn best practices of AI “Pacesetters” already […]
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Stay ahead of the curve with 2025 trends in cloud communications: the CIO guide. Explore emerging technologies like artificial intelligence (AI), unified communications as a service (UCaaS), and 5G that are transforming business communications. Learn actionable steps to future-proof your organization. What you’ll learn: • How AI and UCaaS improve team collaboration and customer engagement […]
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Customer shopping preferences have changed dramatically in recent years – and competition for consumers’ attention is fierce. Successful retailers must adjust to these changing times and shopper preferences. Read this eBook to help create the best retail shopping experience for the loyal customer.
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Are you making the most out of your customer connections? Review your marketing strategy for customer acquisition and retention and turn it into a customer engagement initiative across all communication channels.
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Each year, Red Hat surveys information technology (IT) leaders and decision makers to learn where they are in their digital transformation journey and what their technology goals and priorities are for the coming year. This helps us more clearly understand how we can better meet organizations where they are. We interviewed 1,470 IT decision makers, […]
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We looked at the total cost of ownership for Plume’s Consumer Experience Management (CEM) Platform to help Communications Service Providers understand the benefit of transforming from legacy solutions to Plumes’ agile, cloud-based services delivery platform. Plume® is the creator of the world’s first SaaS experience platform for Communications Service Providers (CSPs) and their subscribers, deployed […]
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Plume’s Customer Experience Management (CEM) platform transforms ISPs from a hardware-, firmwareand TR-069-driven, disparate services ecosystem to an agile cloud-based services delivery platform, ultimately accelerating ISP’s end-to-end services delivery to their customers. Plume® is the creator of the world’s first SaaS experience platform for Communications Service Providers (CSPs) and their subscribers, deployed in more than […]
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Smart homes are no longer a technology of the future. They’re here today, enabled by a wide variety of devices and services that consumers are embracing in growing numbers. And that’s bringing big changes—and challenges—for ISPs that have long offered standard, subscription based bundles of voice, video, and data services to their customers. Smart home […]
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Wi-Fi is the predominate way we connect to the Internet and access our mobile digital lives. Customer experience is directly proportional to the speed and reliability of the Wi-Fi connection, and the mobility of devices we use to consume content requires Wi-Fi to reach every corner of the home. Plume® is the creator of the […]
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In this report, IDC explains how to improve customer experiences by uniting back- and front-end using agile practices. IDC predicts that by 2024, 60% of investment in operational efficiency typically shift to investment in operational responsiveness to the market for services and customization. Adopting agile practices enterprise wide is a critical step for companies who […]
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