The state of security is highly adrenalized these days — more so than usual. Years into the deadly and disruptive global pandemic, not only are we still seeing more attacks, we’re also seeing more breaches, as the way many of us work continues to evolve. New global research conducted by Splunk and the Enterprise Strategy […]
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As businesses of all sizes increasingly adopt hybrid or mobile work, teams that collaborate are often distributed around town—or around the globe. Although many organizations are relying on mobile devices to improve productivity and collaboration, project management teams often must juggle a broad range of tools, apps, and online services to perform all their work […]
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Shift From Growth-at-All-Costs to Long-Term Profitability Today’s tech CFOs face tighter funding, lower valuations and higher pressure to stretch every dollar. In a volatile market, here’s how you can make the critical pivot from a growth-first mindset to a more long-term outlook. What’s at Stake?Investors prioritize companies with strong financial fundamentals. If you fail to […]
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Customer shopping preferences have changed dramatically in recent years – and competition for consumers’ attention is fierce. Successful retailers must adjust to these changing times and shopper preferences. Read this eBook to help create the best retail shopping experience for the loyal customer.
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Are you making the most out of your customer connections? Review your marketing strategy for customer acquisition and retention and turn it into a customer engagement initiative across all communication channels.
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Each year, Red Hat surveys information technology (IT) leaders and decision makers to learn where they are in their digital transformation journey and what their technology goals and priorities are for the coming year. This helps us more clearly understand how we can better meet organizations where they are. We interviewed 1,470 IT decision makers, […]
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We looked at the total cost of ownership for Plume’s Consumer Experience Management (CEM) Platform to help Communications Service Providers understand the benefit of transforming from legacy solutions to Plumes’ agile, cloud-based services delivery platform. Plume® is the creator of the world’s first SaaS experience platform for Communications Service Providers (CSPs) and their subscribers, deployed […]
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Plume’s Customer Experience Management (CEM) platform transforms ISPs from a hardware-, firmwareand TR-069-driven, disparate services ecosystem to an agile cloud-based services delivery platform, ultimately accelerating ISP’s end-to-end services delivery to their customers. Plume® is the creator of the world’s first SaaS experience platform for Communications Service Providers (CSPs) and their subscribers, deployed in more than […]
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Smart homes are no longer a technology of the future. They’re here today, enabled by a wide variety of devices and services that consumers are embracing in growing numbers. And that’s bringing big changes—and challenges—for ISPs that have long offered standard, subscription based bundles of voice, video, and data services to their customers. Smart home […]
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Wi-Fi is the predominate way we connect to the Internet and access our mobile digital lives. Customer experience is directly proportional to the speed and reliability of the Wi-Fi connection, and the mobility of devices we use to consume content requires Wi-Fi to reach every corner of the home. Plume® is the creator of the […]
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In this report, IDC explains how to improve customer experiences by uniting back- and front-end using agile practices. IDC predicts that by 2024, 60% of investment in operational efficiency typically shift to investment in operational responsiveness to the market for services and customization. Adopting agile practices enterprise wide is a critical step for companies who […]
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