Through connected telehealth, providers can reimagine a tradition of in-home visits without travel and limitations. Care teams can engage across flexible channels to support patient-to-provider convenience and other consumer-driven healthcare service expectations. In turn, patients receive faster care, spend less time in a medical office, and are more engaged in follow-up procedures for better outcomes.

Today’s economy is customer-centric, and customer expectations have never been higher. Businesses need to adopt omnichannel digital engagement tools to empower their agents and connect a global workforce. Traditional on-premises contact centres can’t keep up—they lack the scalability and flexibility of cloud-based solutions.

Introduction to telephony in Microsoft Teams Since November 2019, the number of daily Microsoft Teams users grew from just 20 million to a staggering 75 million—a result of the COVID-19 pandemic and the acceleration of work from home. The fact that Teams is Microsoft’s fastest-growing business application of all time is no surprise. Today, nearly 260 million people around the […]

This report highlights how fostering employee engagement enables firms to improve CX results, achieve operational efficiency, and influence the financial health of the business.

Telehealth solutions are fundamentally changing how healthcare provider organizations are organizing, delivering, and distributing healthcare services across the care continuum. With these solutions, clinicians can remotely connect with patients, family members, and caregivers to triage current medical problems, monitor ongoing chronic conditions, and provide education on how to maintain compliance with prescribed care plans.

RingCentral’s new Research Report, Collaboration-Enabled Care, reveals findings from a survey of 150 U.S. healthcare providers on their perceptions and gaps when it comes to communications and collaboration technology and processes. The results support the need for providers to adopt modern tools in collaborating with care teams and communicating with patients along their care journeys.

Cybercriminals see your agency as an attractive target because of the sensitive personal data you store — including Social Security and driver’s license numbers, credit card information, and police reports. But defending your Microsoft Active Directory against attack has never been a simple task. Ransomware seeking the total annihilation of state and local governments’ IT infrastructures has increased in frequency […]

Microsoft SharePoint and Office 365 migration projects are inherently complicated and risky – and this goes double for state and local government agencies. Your SharePoint environment is critical to the productivity of your agency, but consolidating and migrating the legacy infrastructure is a daunting task given your resource and budget constraints. So how can you ensure a successful SharePoint content […]