Nonprofits are the unsung heroes of communities around the world—and they deserve access to technology that helps them make the most impact. This research paper will be invaluable for nonprofit leaders looking for tech strategies with the most potential to help them advance their missions with limited resources. Learn best practices of AI “Pacesetters” already […]
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Transform your data and AI workflows with AI. This guidebook explores architecture of goal-oriented data agents, Google Cloud’s pre-built solutions and tools to build custom data agents, all powered by Google’s leading AI and integrated cloud ecosystem.
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New technology brings new opportunities. It also brings hype,”fear of missing out,” and disappointment. AI is proving to be no exception to this rule. So the questions that many of us are currently considering include “What is AI really?”, “Can it help us succeed?” and “Are we missing out?” Download this guide from author and […]
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Finding technical talent can be a daunting and challenging task. It used to be that you could find it in obvious places, but the growing demand for these candidates at almost any skill level has made it feel like there is a shortage. And if you do manage to find qualified people, they’re often already […]
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Unless you have a photographic memory, you likely find it hard to remember everything you learn, even an hour or two after you learn it. Why? Research about how we remember and forget gives us a clue.
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DevOps has broken down silos between development and operations teams to help businesses shorten development life cycles and meet increased business demands. However, many are still struggling to incorporate security teams into their DevOps practices. These businesses need a solution that protects applications stacks and complies with the AWS Shared Responsibility Model, without limiting development […]
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Many accounts payable (AP) organizations are still stuck using paper-based processes, which lead to longer payment cycles and less control over working capital. While optimizing processes delivers measurable cost-savings and increases productivity, companies may be resistant to change due to lack of knowledge or lack of desire on the part of end-users. But transforming your […]
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When you start to look at customer interactions as two way conversations and not separate outbound Sales calls and inbound support interactions a whole new – more engaging – level of customer interaction becomes possible. Join Analyst Sheila McGee Smith and Geoff Mins for an examination into how the right sort of outbound interactions can […]
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Business travel management, meeting, and event planning firm, Gant Travel, knew that to provide the best travel experience for their customers, they needed to provide highly personalized, intelligent customer experiences. That’s why they moved from premises-based system to a cloud-based collaborative contact center solution. By enabling a virtual workforce outside of headquarters in Bloomington Indiana, […]
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What type of customer experience does your company deliver from outbound to inbound? Is it consistently positive? Are you in control of the conversation? When you start looking at selling as a two-way conversation and not separate outbound sales calls and inbound support interactions, elevating every engagement becomes a real possibility.
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It’s estimated that businesses today collectively lose $62 billion per year due to poor customer service.1 So what factors account for this massive annual revenue loss? • High agent turnover rates and slow ramp-up times • Time-consuming sharing of information • Inability to access needed experts, reducing first-contact resolution
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