Find out how these six organizations built stronger customer relationships from one deeply-integrated, unified communications and customer service platform.

Cloud technologies, and cloud telephony specifically, have matured greatly—richer functionalities, stronger security, better uptime, and enhancements to user experiences. The result is a market in transition, with businesses moving from data centers to the cloud at a rapid pace. But despite the meteoric rise, the truth is that the majority of enterprise communications today remain on-premises. Large companies have unique […]

Can ChatGPT and generative AI be used for finance? The answer is yes. ChatGPT and other similarly powerful AI models can understand complex queries and data sets and analyze large amounts of information. Businesses can use them to create reports, track expenses, and budgets, and for financial analysis, cash flow projections, and much more. Read the “The Ultimate Guide to […]

Customer service is an ongoing opportunity to win lifetime customer loyalty that strengthens your business. But the converse is also true: poor service interactions push consumers directly into a relationship with your competitors. It’s time to stop thinking about customer service as the last piece of your CX puzzle. In a new report from The Future of Commerce and SAP, […]

Artificial intelligence (AI) is revolutionizing customer service and this helps you offer faster, more personal, and more efficient customer service. With AI, you can increase customer service productivity, cut costs, and increase customer satisfaction. How can you maximize the impact of AI for your business?

In the face of supply chain disruptions, changing employee demands, rapid technological advancements, and heightened customer expectations, B2B commerce companies are challenged to not just survive, but thrive. This e-book sheds light on top trends from commerce experts that can help pave the way towards a profitable, sustainable, and resilient future.

Explore how the SAP Service Cloud solution can help you create connected, insightful and adaptive service processes that increase customer loyalty and maximize customer lifetime value.

Discover a step-by-step framework to implementing a business data framework, as well as key insight into why a business data fabric is so important.