Frontline workers are tied to most businesses’ customer experience success, but, often, they are relying on solutions meant for desk-based responsibilities. With the right tools, they can ensure better customer experiences, collaboration, and job satisfaction.  Read Frost & Sullivan’s white paper to learn more about how you can transform your business by prioritizing frontline worker success.

One of the biggest trends in the enterprise communications area today is the integration of unified communications-as-a-service (UCaaS) and contact center-as-a-service (CCaaS). Businesses are taking this step to improve both the customer and employee experience. Bringing together technologies, including messaging, video, and phone, with customer and CCaaS technologies ensures that the right tools are available to various workers and groups […]

In fact, 80% of customers now view customer experience as being of equal importance to the products the company sells.1 With the importance of customer retention, it’s also worth noting that 91% of customers are likely to make repeat purchases with a company that provides positive experiences. When it comes to ROI and profitability, customer-centric companies are 60% more profitable […]

Find out how these six organizations built stronger customer relationships from one deeply-integrated, unified communications and customer service platform.

Cloud technologies, and cloud telephony specifically, have matured greatly—richer functionalities, stronger security, better uptime, and enhancements to user experiences. The result is a market in transition, with businesses moving from data centers to the cloud at a rapid pace. But despite the meteoric rise, the truth is that the majority of enterprise communications today remain on-premises. Large companies have unique […]

Can ChatGPT and generative AI be used for finance? The answer is yes. ChatGPT and other similarly powerful AI models can understand complex queries and data sets and analyze large amounts of information. Businesses can use them to create reports, track expenses, and budgets, and for financial analysis, cash flow projections, and much more. Read the “The Ultimate Guide to […]

“Uncertainty is the only certainty there is, and knowing how to live with insecurity is the only security.” – John Allen Paulos, Mathematician It’s no secret that economic uncertainty preoccupies companies worldwide. Businesses are asking: Will the economy avoid a slowdown? Have interest rates peaked? Will inflation continue to abate? The Vantage Report Strengthening the Resilience of the Finance Function: […]

In the ever-changing landscape where technology and business intersect, the CIO is no longer just a guardian of information systems, but a catalyst for innovation and a strategist shaping their enterprise. Their responsibilities now extend to orchestrating digital ecosystems, fortifying cybersecurity, and integrating emerging technologies like AI and blockchain into business operations. Balancing the need for innovation with operational stability […]