DevOps has broken down silos between development and operations teams to help businesses shorten development life cycles and meet increased business demands. However, many are still struggling to incorporate security teams into their DevOps practices. These businesses need a solution that protects applications stacks and complies with the AWS Shared Responsibility Model, without limiting development speed. This eBook will discuss […]

Many accounts payable (AP) organizations are still stuck using paper-based processes, which lead to longer payment cycles and less control over working capital. While optimizing processes delivers measurable cost-savings and increases productivity, companies may be resistant to change due to lack of knowledge or lack of desire on the part of end-users. But transforming your AP organization can improve agility […]

When you start to look at customer interactions as two way conversations and not separate outbound Sales calls and inbound support interactions a whole new – more engaging – level of customer interaction becomes possible. Join Analyst Sheila McGee Smith and Geoff Mins for an examination into how the right sort of outbound interactions can build a new level of […]

Business travel management, meeting, and event planning firm, Gant Travel, knew that to provide the best travel experience for their customers, they needed to provide highly personalized, intelligent customer experiences. That’s why they moved from premises-based system to a cloud-based collaborative contact center solution. By enabling a virtual workforce outside of headquarters in Bloomington Indiana, through quality communications and remote […]

What type of customer experience does your company deliver from outbound to inbound? Is it consistently positive? Are you in control of the conversation? When you start looking at selling as a two-way conversation and not separate outbound sales calls and inbound support interactions, elevating every engagement becomes a real possibility.

It’s estimated that businesses today collectively lose $62 billion per year due to poor customer service.1 So what factors account for this massive annual revenue loss? • High agent turnover rates and slow ramp-up times • Time-consuming sharing of information • Inability to access needed experts, reducing first-contact resolution

It’s difficult to find consumers who thoroughly enjoy today’s contact center experience. No one is thrilled with the automated attendant greeting, an unintelligent voice system, or the incredibly cumbersome means required to talk to another human being.

Modern businesses are increasingly concerned about comprehensive security, as threats continue to grow. Employees are more mobile and using differentiated services, requiring in-depth security at all levels. Coupled with the major shift of enterprise adoption in global cloud solutions, the pressure and responsibility of protecting corporate data has subsequently increased. The cloud workplace offers a powerful, flexible, and reliable platform […]