Do you know when to approach your customers? What about—and maybe even more importantly—when not to? These are two of the first questions to answer when developing a personalization strategy. Answering them requires not only knowing your customers’ journeys but also discerning where they’re at and how their unique situations affect each moment. And remember, these journeys now happen across […]

The UC as a Service (UCaaS) Scorecard profiles, analyzes, and ranks leading hosted unified communications service providers in the U.S. and Canada. Service provider scores are based on criteria such as installed base of financial stability, market share momentum, service development and support options. Service provider scores and data are displayed in charts and tables in the report, accompanied by […]

It’s intuitive that as people, we want to communicate with the companies we do business with in the same way we communicate with our friends and family – on digital channels. The data backs up our feelings on this: companies that engage customers on 7 or more digital channels enjoy an average net promoter score that is more than twice […]

Accelerate data ingestion from multiple sources, enable advanced sales and marketing analytics, and modernize your data warehouse. Talend’s Stitch Data Loader enables you to load data directly into your Amazon Web Services (AWS) environment. This provides a single source of truth for data professionals to perform advanced analytics at the speed of their business. In this solution brief, learn how […]

Processing the volume and variety of data that today’s organizations produce can be both challenging and costly—especially with a legacy data warehouse. Combining the scale and performance of the cloud with Amazon Web Services (AWS) and AWS Partner Network (APN) Partner solutions for migration, integration, analysis, and visualization can help overcome these obstacles. With a modern data warehouse architecture, organizations […]

Clutch, a market insights platform, delivers actionable intelligence data to its customers across verticals. Their platform contains multiple petabytes (PB) of transactional, demographic, behavioral, and campaign data. This enables Clutch’s customers to better understand their own customers. Register to learn: • Ways to leverage the cloud to perform powerful data transformations • How to ingest, transform, and maneuver PB-scale data […]

RingCentral Contact Center™ enables agents to communicate and collaborate across your organization in real time to resolve customer issues efficiently. With InView Performance Management, supervisors address many of the challenges of agent management, and your business will always be equipped to respond quickly to dynamic customer needs. Join Max Ball, Director of Product Marketing, to learn how this powerful solution […]

RingCentral was recognized once again as a Leader in the 2018 Gartner Magic Quadrant for Unified Communications as a Service (UCaaS) worldwide. This year RingCentral outpaced the market and is positioned furthest in the Leaders Quadrant for both completeness of vision and ability to execute. This achievement is testament to RingCentral’s dedication to serving customers with impactful technologies that provide […]