As businesses continue to embrace the cloud, many are migrating their most heavily used business applications, including office productivity, CRM, customer care, and more. In today’s increasingly anytime, anywhere workplace, this is a productivity booster for office employees, remote workers, IT staff, and others who need to stay connected with each other, customers, business partners, and suppliers regardless of their […]

For many companies, supporting an aging on-premises PBX phone system has become a painful challenge. The cost and complexity of keeping the hardware alive make these systems more of a liability than an asset. Plus, they lack the flexibility and functionality needed to keep pace with a mobile and distributed workforce. Today’s cloud communications and collaboration solutions can alleviate many […]

Companies of all sizes are rushing to embrace the cloud for many core business functions. In fact, “Cloud Services and Solutions” ranked second among top technology investments in Gartner’s 2017 CIO Agenda report. Many organizations are also adopting the cloud for their most critical business function communications. Compared with premise-based hardware, hosted cloud phone and contact center systems offer a […]

Contact centers as we know them today were designed and deployed at scale in the 1960s,1 and the management models, governance models, and standards that defined them are still alive and well today. We call this Contact Center 1.0. Вut the foundation for customer engagement in sales, service, and support for more than 60 years is in serious need of […]

The cloud is a network of servers that companies use to host and deliver services. Companies like Salesforce® are renowned for providing cloud CRM, and Google and Microsoft® offer email, calendars, file sharing, and more in their cloud ecosystems. Cloud services eliminate the need to maintain complex and increasingly outdated hardware and pay expensive technicians for time-consuming repairs. The phone […]

IT leaders across the globe are asked to deliver technology and services that empower users to operate and collaborate more efficiently and effectively while reducing vendor TCO. They manage data governance, infrastructure maintenance, and day-to-day operations, all while ensuring data security and compliance, while keeping mounting costs at an acceptable level. In this webinar, learn from World Vision’s Randy Boyd […]

When assessing the future of your business communications, making the decision to stick with an on-premises phone system versus moving your communications to the cloud can be a complex process. Of course, the overall benefits of switching to a cloud phone system, let alone one simple integrated and unified communications solution, clearly outweigh the benefits of managing a legacy phone […]

In today’s workplace, knowledge workers utilize a wide array of apps to communicate, collaborate, and get work done. While critical to business success, this can create chaos and imbalance that causes workers to lose productivity and time. New research demonstrates the need for a single communications platform that integrates with your business workflows to maximize efficiency.