Stay ahead of the curve with 2025 trends in cloud communications: the CIO guide. Explore emerging technologies like artificial intelligence (AI), unified communications as a service (UCaaS), and 5G that are transforming business communications. Learn actionable steps to future-proof your organization. What you’ll learn: • How AI and UCaaS improve team collaboration and customer engagement […]
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By 2026, more than 80% of enterprises will use GenAI to improve ways of working. In this ebook, discover how GenAI can boost IT teams’ productivity by enabling faster issue resolution, automating repetitive tasks, and improving self-service experiences, all while reducing costs on a single AI-driven platform.
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Nonprofits are the unsung heroes of communities around the world—and they deserve access to technology that helps them make the most impact. This research paper will be invaluable for nonprofit leaders looking for tech strategies with the most potential to help them advance their missions with limited resources. Learn best practices of AI “Pacesetters” already […]
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Every hiring manager’s job is to hire the best candidate. Often, they’ll look at what the team needs and go forth to search for a mystical unicorn. Someone who can write clean code, build networks, design amazing layouts and is a pleasure to be around. While hiring managers waste time looking for the “perfect” candidate, […]
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Five Steps to Delivering the Data-Driven Business – A guide to IT priorities in engaging with the business to develop analytics competencies and drive real-time decision making. As organizations recognize the commercial opportunities that data analytics can bring, they are looking beyond the fragmented use of analytics towards embedding data-driven insights into all aspects of […]
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In today’s increasingly data-driven business landscape, the companies who succeed are typically those who are equipped to put their data to work most effectively. Data analytics has the potential to dramatically impact both internal critical operations as well as external product or service delivery and customer experience. This is made possible by creating faster, more […]
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Manufacturers today need to fight against shrinking profit margins while transforming established processes to become more data-driven. The good news is that these changes do not need big investment, and the benefits they bring can not only cut costs, but also increase productivity, streamline operations and enhance quality. Fero Labs, using Intel® hardware, has developed […]
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Six-out-of-ten enterprises today have deployed hybrid cloud, but most do not have all the right tools nor skillsets to manage, secure, and optimize their cloud expansion. Organizations that are able to enhance their cloud strategies gain benefits such as stronger security, scalability, and data management, better cost management, and increased flexibility. Read this commissioned study […]
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This HDI Toolkit is a series of practical “how-to” instructive job aids designed with the IT service management practitioner in mind. Each area of focus can be studied and used by itself, or as part of the whole. The Toolkit will help clarify the Shift-Left strategy, and address the increasing complexity of support at Level […]
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Customer support and employee support continue to blur as user expectations grow more similar. This convergence and technology enhancements put increased stresses on support organizations to meet evolving customer demands and IT help desks to focus on employee experiences. 60% of users say that support teams provide unsatisfactory service, according to an IDC report. Many […]
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Customers and employees expect support organizations to keep their mobile devices running efficiently and effectively – just like their desktops and laptops. Download this eBook to learn how four leading support organizations use LogMeIn Rescue to deliver exceptional remote support services at any time, on any device.
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