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Smartphones and Project Management: Enhancing Productivity for Distributed Teams

As businesses of all sizes increasingly adopt hybrid or mobile work, teams that collaborate are often distributed around town—or around the globe. Although many organizations are relying on mobile devices to improve productivity and collaboration, project management teams often must juggle a broad range of tools, apps, and online services to perform all their work […]

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The Rising Financial Impact of Customer Service

The role of customer service is one that is valued and well understood by many organizations. However, making the leap from correlating customer service activities with overall performance results to investing in strategies that deliver top-notch results is increasingly becoming a key differentiator. Top performing business have long understood the financial ramifications of a satisfied […]

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5 Tips in 5 Minutes: A Quick Guide for More Profitable Sales Meetings

Unproductive sales meetings aren’t a good use of your time, or your prospect’s. But all you need are five minutes to learn how to make your sales meetings more productive, engaging and profitable. Sponsored by join.me, the instant online meeting app, this eBook offers practical tips on how to: • Keep your clients and prospects […]

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Live Chat Effectiveness: A 2013 Survey of Internet Shoppers

This report, based on the survey results with nearly six thousand respondents across ten countries, sheds light on mobile engagement, including its current state, channels in use, which industries consumers are engaging with, and how well they are doing. Additionally, it evaluates engagements for technical support vs. shopping, expectations of what makes a mobile engagement […]

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