If your security team is like legions of others, then it’s drowning in a sea of security data: Too many alerts to investigate, too many patches and updates to deploy, not enough people. What can you do to support your existing security team and help them cut through the clutter? Download this short guide, “The 5 Tools to Boost Your […]

A few short years ago, security concerns related to cloud computing were centered largely on whether public cloud operators could be trusted to secure their cloud environment. This is not so much the case anymore, but regardless of how well cloud providers handle security, each organization is still utlimately responsible for protecting their data in the cloud from cyber attacks […]

Customer experience is only one of a range of competing priorities for IT leaders. We joined forces with Econsultancy and surveyed more than 14,000 digital professionals to share insight into the latest digital trends in the field of Information Technology. Read the report to learn: • Digitally-driven opportunities and challenges facing IT-based organizations • How to keep up with changing customer […]

The way companies approach support services is changing – both in terms of the organizational structure as well as the areas of focus and key performance indicators (KPIs). Support teams are no longer only focused on break/fix; they are being tasked with creating proactive, personalized, predictive service offerings. Download this report to learn more about the key trends in support […]

In research conducted by HDI and Robert Half Technology on the technical support center of the future, the key is passion for supporting customers and with social intelligence—a human connection in a digital world. Both internal and external customers are utilizing more communication channels and more devices now than ever before. The mobile workforce, remote work, consumerization, increased self-service, and […]

Given everything from new devices and security concerns to increasingly tech-savvy end users and the costs of supporting a sprawling infrastructure, there’s no denying the growing complexity of the IT landscape. It comes as no surprise that IT professionals and support desk staffs are struggling to address these and other challenges. But there’s good news, according to an exclusive survey […]

The IT department is becoming a big strategic player in the world of digital transformation and customer experience. Far from being just a support system, IT leaders are now taking ownership for and embracing a more innovative mindset in order to face their biggest challenge yet – customer expectation. Read the Econsultancy IT Digital Intelligence Briefing to discover how to: […]

Today’s consumer moves seamlessly—sometimes even quickly—across digital and offline channels. Jumping from email, to social media, to your website, and then back to social media, all without losing momentum, and often on multiple devices. The modern, digitally-empowered buyer is channel-agnostic. This new buyer has become the undisputed controller of their relationship with your brand. Now, more than ever, the customer […]