Based on a survey of 3,466 senior leaders of global enterprises, this report unpacks the stats to give you an up-to-the-minute snapshot of how gen AI and agentic AI are helping organizations deliver highly engaging, personalized, and human-like customer experiences at scale.
Read →
Shift From Growth-at-All-Costs to Long-Term Profitability Today’s tech CFOs face tighter funding, lower valuations and higher pressure to stretch every dollar. In a volatile market, here’s how you can make the critical pivot from a growth-first mindset to a more long-term outlook. What’s at Stake?Investors prioritize companies with strong financial fundamentals. If you fail to […]
Read →
The state of security is highly adrenalized these days — more so than usual. Years into the deadly and disruptive global pandemic, not only are we still seeing more attacks, we’re also seeing more breaches, as the way many of us work continues to evolve. New global research conducted by Splunk and the Enterprise Strategy […]
Read →
Can you imagine having thousands of knowledgeable users of your products and services ready to advise your research and development department? If you’re a customer, do you dream of having products and services that solve your complex business problems, fast answers to your questions, and easy access to people and information that help you do […]
Read →
Use of consumer grade social media and collaboration technologies has become commonplace in an enterprise context. Much less common is the use of secure and compliant social business solutions, which foster improved teamwork and information sharing that measurable improves business results. Aberdeen’s research identifies five best practices that consistently describe the top performs in social […]
Read →
Social communities transform customer engagement and provide an innovative way for organizations to extend their reach and provide higher value support for their customers, partners, and employees. If your organization seeks to gain insights from your customers and help them get the most out of your products and services, these case studies, ideas, and […]
Read →
This paper discusses the role of Corporate Communications in the context of creating a collaborative culture facilitated by technology. It discusses how Corporate Communications play a an instrumental role in the success of a collaboration initiative as it introduces change across an organization. Learn the five key actionable imperatives where communication plays a significant role.
Read →
Different types of businesses will have different use cases for Social Business. In this whitepaper, we cover four different use cases. Four very different types of businesses. But in each instance, the company’s IT staff followed some key rules to minimize chances of failure and make it easier to convince employees and managers alike to […]
Read →
Dive into the world of social business; explore the key to customer success, support effectiveness, and cost savings by unleashing the power of social technology with Jive’s Customer Service Solution.
Read →
Successful social business solutions must be more than just a mechanism for sharing information. They must integrate with evolving IT environments, protect user privacy and help companies meet their business objectives. Download the study by IDG Research Services to find out how enterprise social collaboration works in the real world.
Read →
Responsive Web Design is the new reality. But the performance challenge of responsive design, particularly on mobile devices, is a serious consideration you must address. Balancing the quality of the user experience and fast page loads are two important priorities that can be difficult to balance effectively. Forrester’s new report looks at the performance considerations […]
Read →