AI has changed both the way employees work and the tools organizations must offer them to effectively address their evolving needs in today’s distributed workforce. In fact, 79% of employee service leaders surveyed believe that providing employees with AI tools is key to gaining a competitive edge. Download the guide to dive into three ways AI can deliver exceptional service […]

Discover how to get ahead of your peers with human-centric AI We all know AI is playing a bigger role in CX, but not everybody knows how to leverage these revolutionary tools to their organization’s advantage. This is contributing to a CX landscape where trendsetters are getting ahead, while traditionalists are limited in the results they can drive – and […]

Prepare your organization for the new year by joining technology leaders from Accenture, BNY and Snowflake as they discuss the priorities for financial organizations implementing enterprise AI. In this fireside chat, the panel of executives will share their industry predictions for the year and the new-gen AI and data strategies that are transforming financial institutions’ business and organizational workflows in […]

Cisco’s team of over 11,000 customer support engineers required a more efficient process to handle nearly two million service requests annually and ensure real-time support for customer issues. A modern, search AI experience was the answer. With Elastic’s integrated, advanced search capabilities, Cisco.com users now receive detailed, easy-to-consume results with direct links to relevant content. The new search architecture solution […]

Labelbox built a customizable AI platform on Elastic designed to enhance training data quality and model performance for their Catalog solution, helping AI teams accelerate machine learning development. After the deployment of Elasticsearch, search times improved drastically to about one second, enabling complex searches and sophisticated analytics for better data curation decisions. Reduced search response time from 20 seconds to […]

Overview Search has been a driver of improved customer and employee experience for years — yet recent breakthroughs in generative AI present new opportunities for enterprise investment. This short introduction highlights the fundamentals of implementing search, how AI can level-up search relevance, and the critical role search plays in generative AI. See how Elastic can help you securely use proprietary […]

Generative AI (GenAI) is changing how forward-looking organizations approach search, knowledge management, and other forms of knowledge discovery. Search is foundational for helping organizations discover, analyze, and utilize key data. However, with ever-increasing amounts of data, legacy search systems can struggle to help users quickly find what they need and avoid wasting time. Modern search systems have made great leaps […]

There’s never been a better time to create exceptional search experiences. By leveraging the capabilities of LLMs and generative AI, we can predict user intent, improve relevance, surface timely content, and even provide human-like responses. But one size doesn’t fit all for search. You can utilize out-of-the-box technology, build your own with feature-rich, custom design and functionality, or anything in-between. […]