The Finance function plays a central role in maintaining effective collaboration, innovation, and advocacy for company goals. Whether working with internal teams or external stakeholders, today’s finance leaders need a process and framework for building a deep understanding of how people think and act. In this guide, Ed Wallace, Managing Director, Achieve NEXT, shares a framework for relationship building based […]

Going live with KPIs and turning those metrics into real results can be complex, confusing and challenging. Fortunately, many of the issues have been encountered by others before, and practical solutions already exist. This guide outlines field-tested advice on selecting and tackling common performance measurement problems you will encounter in a simple, structured way, including how to: • Base your […]

Businesses are turning to CFOs and other finance leaders to align AI capabilities with real business goals. One area the breakthrough technology is sure to impact: the skills your team needs. And facing a years long talent shortage with no quick fix, this is the perfect time to reassess your talent strategy. We’ll help you get started with six practical […]

Impact in action First, let’s take a look at the immediate and measurable value Zendesk customers are realizing with AI – including incredible time and cost savings, as well as elevated customer satisfaction and service quality metrics. Just scratching the surface, these early results indicate there’s much more to come. Download to read more now!

Customer service is evolving fast, driven by the demand for seamless digital engagement. Discover how AI can transform your customer service strategy—get the insights now.

Surge ahead with human-centric AI Zendesk returns with our 7th annual report, giving you a preview of what’s next in the transformative new era of CX. See how AI is driving strong ROI for 90% of CX leaders and how you can become a CX trendsetter.

The rapid advancement of artificial intelligence (AI) is transforming the transportation industry. No longer limited to logistics optimization, AI now plays a crucial role in enhancing safety, improving fleet management, and revolutionizing customer experiences. The potential of AI to optimize routes, predict maintenance needs, improve fuel efficiency, and provide real-time tracking – to name a few – is putting increased […]

Your step-by-step guide to operationalizing your generative AI projects.