Whether you are an individual or a company, you should approach online security in the same way that you would approach physical security for your home or business. Not only does it make you feel safer but it also protects people who visit your home, place of business, or website. It is important to understand the potential risks and then […]

Trust and consumer confidence is the foundation upon which the Internet has been built. Leading commerce and financial services companies worldwide have long used Secure Socket Layer and Transport Layer Security (SSL/TLS) technologies to secure customer communications and transactions. But with the rise of Web 2.0 and social networking, people are spending more time online and logged in, and they […]

The foundation of trusted Internet communications are Secure Socket Link (SSL) certificates, an encryption technology installed on Web servers that permits transmission of sensitive data through an encrypted connection. Using a public-key infrastructure (PKI), SSL certificates authenticate the end-use Website and the endpoint server, making it difficult for those sites to be imitated or forged.The acquisition of SSL certificates should […]

If you’re reading this guide, you already know that live chat can cut support costs while dramatically improving online conversions. But as you start to compare solutions, you’ll discover a dizzying array of options. Which one is right for you? Asking these ten questions can help lead you to the right solution for your business.

Are you looking to implement an intuitive remote support solution that gives your support agents on-demand productivity and quick resolutions to their ever-evolving pains?   As these remote support systems grow in sophistication, it becomes challenging to evaluate available choices. This Buyer’s Guide describes what to look for to select the right remote support tool for your organization.

We’re often asked what the differences are between LogMeIn Rescue and Citrix GoToAssist. As is the case when comparing any products, there are many feature-level differences. But the biggest difference is that Rescue is the only SaaS tool purpose-built for the professional helpdesk and call center by professional technicians – a clear advantage for Rescue when it comes to what […]

The differences between LogMeIn Rescue and Bomgar are clear, starting with the costs associated with new infrastructure, and the ongoing maintenance that an appliance-based tool like Bomgar requires. To gain an even greater understanding of the functional distinctions between Rescue and Bomgar, we asked the trusted testing experts at QualiTest to compare and contrast them. Based on rigorous testing and […]

You’ve probably heard the term ‘cloud’ with reference to computers before. More specifically, the notion of cloud computing or cloud data storage as a way to increase your efficiency and mobility while practicing law. But can cloud computing protect privileged and valuable client information? Read this white paper to better undestand how you may already be using cloud computing, the […]