Can you afford to lose your mid-level managers? Succession planning isn’t just for the C-suite. Imagine: what would happen to your productivity and profits if you suddenly lost just two mid-level managers? Even companies that actively plan for succession rarely address it for roles below the executive level. Failing to have a strategy for filling vacancies in low- and mid- […]

Did you know that without a talent management strategy, a company with 2,000 employees is losing almost $2 million every year in preventable turnover alone? This eBook shares the alarming hidden costs of managing employees “the way you’ve always done it.” If your organization is still relying on manual processes to save money, this eBook will show you what you […]

FireEye is used to solving tough problems, but how could it find the silver bullet solution that would allow it to: Deliver mission-critical cyber intelligence updates to customers; provide a forum for peer-to-peer customer support & lower support costs; and distribute free security resources to the public. With Jive-x, FireEye’s John Summers was able to roll out multi-faceted, online customer […]

350,000 electronic design engineers located all over the world — all in one online community. Premier Farnell has created a powerful online home for its customers, at once increasing customer engagement and boosting sales. By integrating its Jive-x community with its e-commerce system, the company harnesses its customers’ enthusiasm to drive more loyalty and more business. Watch the recording of […]

Join Jive Software and TSIA for a conversation about how the most powerful communities integrate self-service and peer-to-peer into customer support delivery at every step. In this webinar, learn best practices around – Integrating better self-service through development of a knowledge base; Measuring case deflection, case acceleration, and, ultimately, the ROI provided by self-service support solutions; and Prioritizing investment in […]

Companies are constantly challenged to improve their customer service experience to meet increasing customer expectations while reducing costs. The popularity of new customer service communication channels adds to the complexity of delivering a great customer experience. The most effective solutions should be focused on enabling customer communities that include questions from popular social channels and developing self-service capabilities powered by […]

Are you a geek or a techie? Do you dread having to present to those who aren’t? “Successful geeks will be the ones who can bridge the divide between technical and business groups.” This brief by Paul Glen, award-winning author of Leading Geeks, explores 5 simple presentation steps for engaging any audience – technically inclined or not. Read the brief […]

Be the boss. Hi,Transitioning from geek to manager is like traveling abroad – you have to adapt to new cultures and new ways of communicating. Fortunately, there’s a travel guide. “Letting go of preconceptions is a good place to start in the transition from geek to manager.” This brief explores 5 tips that will help you successfully land a leadership […]