Speakers: Lauren Freedman (e-tailing group) & Ross Haskell (BoldChat by LogMeIn) With the rapid transformation of consumer behavior, customers are engaging in more ways and on more devices than ever before. Because of this trend, businesses are looking for robust customer engagement solutions that provide the ability to interact with customers on any device, at the right time. How prepared […]

The accelerating trend of customer mobility, ever-increasing expectations of those same customers, and the explosion of end-user device options, are all pushing today’s support organizations to the brink. Luckily for today’s organizations, solutions and workflows are available to help them keep pace. By continuously improving your customers’ support experiences, you’ve addressed one of the most important factors in earning their […]

Every company has the same mission: to maximize their value. But in our view, your most valuable asset isn’t your product, or your branding, or even your team – it’s your customers. The most successful companies succeed because they excel during each stage of the customer lifecycle: in acquiring new buyers, in growing their lifetime value, and in converting them […]

Speaker: Kate Leggett (Forrester Research) Customer expectations have changed. Customers expect to engage with companies across every channel of service – anytime, anywhere. This shift creates new opportunities for companies to shape how they interact with their customers. In this webinar, guest speaker Kate Leggett, VP, Principal Analyst at Forrester Research, Inc., will share the latest trends shaping the future […]

The marketing landscape has fundamentally changed: long gone are the days of spray-and-pray promotions and untargeted broadcast advertising campaigns that ignore customer preference and lifetime value. Consumers demand relevant, real-time and personalized interactions with the companies they engage with, and are willing to abandon the brands that fall short of their expectations. Meeting those expectations, however, requires knowing who your […]

The role of customer service is one that is valued and well understood by many organizations. However, making the leap from correlating customer service activities with overall performance results to investing in strategies that deliver top-notch results is increasingly becoming a key differentiator. Top performing businesses have long understood the financial ramifications of a satisfied and engaged customer and continue […]

These are just a few examples of how companies can optimize the collaboration of sales teams both internally and externally. And in doing so, they can increase the effectiveness of sales around account planning, sales execution, forecast management, and much more, as well as improve communications within the company. Advances in leading edge web-based meeting technology provide a cost effective […]

The continued explosion of mobile devices, ever-increasing customer expectations, and accelerating pace of business are pushing today’s support organizations to the brink. Luckily, remote support solutions are available which enable these same organizations to not just keep pace, but to continuously improve their customers’ support experiences. On this webcast, you’ll hear: – From John Ragsdale, Vice President of Technology & […]