Technology makes our lives easier, but the rapid proliferation of devices, apps and operating systems can complicate the picture — particularly when you need to support them all. “Combining critical tools enables IT departments to be more efficient, effective and save costs.” This solutions brief explores three service desk predictions for 2013 that will help you improve process, consolidate systems […]

Are you a geek or a techie? Do you dread having to present to those who aren’t? “Successful geeks will be the ones who can bridge the divide between technical and business groups.” This brief by Paul Glen, award-winning author of Leading Geeks, explores 5 simple presentation steps for engaging any audience – technically inclined or not.

It’s time for another Microsoft Windows release. Curious to know what’s inside Windows 8 and how it will impact your IT organization? “Windows 8 is a complex product packed with changes both big and small.” This brief by Ed Bott, author of more than 25 books on Microsoft Windows and Office, explains how Windows 8 will affect you and the […]

With online training, your presentation slides take on greater importance. That’s why you must design them to engage. “When it comes to an online presentation, your slides aren’t visual aids; they are the visuals.” This brief explores how to prepare your slide deck for an effective and impressive online training presentation.

Comedian Victor Borge once said, “Laughter is the shortest distance between two people.” Video conferences, like laughter, also bring people together. But what happens when video conferences and laughter converge? These five cartoons poke fun at what happens on and off camera in video conferences.

It’s not enough to be a technical expert. Today’s IT pros need to develop skills that transform them into IT leaders. “More IT pros are taking on the role of leader.” This TechRepublic brief explores 10 things you should know to become an epic IT manager, plus 40 other essential tips to advance your IT career.

There are four generations in the workplace today, which means virtual classrooms are filling up with learners of many different ages. What’s your strategy for engaging them all? “All generations find live interaction with others effective for both soft and hard skills.” This eBook by Roger Courville of 1080 Group shows you how to effectively serve multiple generations of learners […]

All of the buzz about big data has led to a big question: How can companies understand and use their own data without drowning in a sea of analytics? Customer knowledge is competitive advantage and data is the key to ensuring your organization stands out from the crowd, helping you delight customers with relevant online experiences. In this eBook, you’ll […]