Building positive, long-term customer relationships has always been important to business success, and the methods for doing so are evolving quickly across industries. This is definitely the case for financial-services companies. Rapidly evolving customer expectations are driving substantial realignment of customer experience fundamentals. The financial services experience is becoming increasingly digital for consumers, and more than 50% expect their providers […]

Venture capitalists nearly tripled their investment in online-only banks from the year before—to the tune of $133 billion. But with inflation, rising interest rates, and economic uncertainties facing the world today, even the most well-funded fintechs need to find a clear path to acquiring—and keeping—customers. And as the market becomes more competitive, it may be tempting for some fintechs to […]

Retailers have experienced extreme volatility in the past few years. When people were wary of shopping in person, they took to the internet and started trying new brands. Recently, shoppers started returning to stores, but they still wanted to shop in a hybrid way. Retailers that adapted quickly to omnichannel commerce saw big benefits, because omnichannel shoppers are more profitable […]

There has been one constant over the past three years, it’s change—how we work, live, and consume have all been radically transformed, and as a result, retailers have witnessed dramatic shifts in consumer expectations. This period of widespread change has led many businesses to invest more in the customer experience, and as 2023 begins, the scope of consumer demands has […]

It’s a complicated time to be hiring software engineers. Even with today’s uncertain economic climate and highprofile layoffs, companies continue to recruit aggressively for specialized and senior-level technical roles. Yet, technical hiring is harder than it should be. Resource strapped recruiting teams struggle to source qualified talent for high-priority tech roles, engineers are stretched thin by spending too much time […]

If you work in ITOps, you know that alert noise can make or break your day. Maintaining visibility and insight into every aspect of your department is essential for success. Yet, often, those same insights that help so much can result in an abundance of unactionable alerts that reduce efficiency. This volume of alerts can bog down any team, but […]

Outages can make or break an organization. With the rate of incidents and their complexity climbing, outages are almost unavoidable for organizations, regardless of size. Statistics surrounding these outages have been at a standstill for years, but BigPanda decided to do something about that. BigPanda retained Enterprise Management Associates (EMA) to conduct research into outages, and their results were eye-opening […]

Modern IT environments generate a flood of noise. This noise slows down IT Ops’ ability to detect problems—ultimately leading to outages. AIOps platforms cut through this noise, helping operators answer the fundamental question behind preventing these outages: What changed? IT Ops teams experience thousands of changes—to infrastructure, code, apps and systems, and other elements of the IT environment—every week, all […]