Congrats! You have Microsoft Teams implemented across your business. That’s no surprise given the number of daily Microsoft Teams users grew from just 20 million to a staggering 145 million year-over-year—a result of the COVID-19 pandemic and the acceleration of remote work. But what about telephony for Microsoft Teams? What do you need to know about it? Get a quick […]

Customer satisfaction is the top priority for business and technology leaders no matter the size of the businesses. However, small businesses are way behind the Customer Experience (CX) technology as compared to larger companies with 400 or more employees. To stay competitive and to offer a memorable customer experience, CX technology has become imperative for small businesses as well. Download […]

600,000+ cybersecurity jobs are still vacant throughout the industry, causing a stressful situation for anyone running a detection and response program. Finding a security “unicorn” is near impossible and retaining them is even harder. If you’re struggling with this, you’re not alone – there are teams that suffer 100% turnover in a matter of years! In this eBook, we’ve pulled […]

The annual SANS Top New Attacks and Threat Report is out and full of some of the most critical data and best practices from some of the industry’s leading cybersecurity experts. Based each year on the SANS Institute’s “Five Most Dangerous Attacks” panel at RSA, the Top New Attacks and Threat Report looks at the trends in attacker behavior and […]

Keeping your environment safe from evil is a top priority. But when you can’t handle detection and response in-house, it’s time to look for a partner who can help. In this Rapid7-commissioned 2022 Total Economic Impact™ (TEI) study from Forrester Consulting, you’ll learn how Rapid7’s Managed Detection and Response (MDR) service drove a significant Return on Investment (ROI) for a […]

This year’s Vulnerability Management Survey highlights some of the trends in vulnerability management based on the data we have gathered over the past two years. This webcast explores the results of our 2021 Vulnerability Management Survey, which examines key issues such as: • How organizations are discovering different types of vulnerabilities• Who is responsible for the different processes related to […]

Drive customer health, retain your base, and expand your existing customers-with Conversica AI Assistants for Customer Success Read the eBook to learn how Conversational AI:• Helps scale Customer Success teams• Autonomously motivates product adoption/ usage and promotes customer health• Helps retain and grow revenue from your existing base at scale High customer-to-account-manager ratios make it difficult to proactively address customer […]

The conversation about the US economy is all over the place—and the uncertainty is giving revenue teams a massive headache. If you’re in Marketing, Sales, or Customer Success, you’ve probably been living the reality for a few months now. Your discretionary spending is being cut and so is your customers’, headcount is frozen or even rightsized, pipeline is down, sales […]